Neon Fundraise incident

System Slowdown

Critical Vendor's status page →

Resolved after 6 hours 31 minutes, affecting Sprocket API and Donations and 1 more, on March 25, 2025.

monitoring Mar 25, 2025, 06:57 PM UTC

We have restarted the system, after which sites are now fully operational.

Started
Mar 25, 2025, 02:49 PM UTC
Resolved
Mar 25, 2025, 09:20 PM UTC
Duration
6h 31m
Detected by Pingoru
Mar 25, 2025, 02:49 PM UTC

Affected components

Sprocket APIDonationsManagement interfacesSite BuilderRegistrationsReportingRecurring Plans ProcessingAutomation

Update timeline

  1. identified Mar 25, 2025, 02:49 PM UTC

    We are seeing a system slowdown. We’re actively working speed things up.

  2. investigating Mar 25, 2025, 04:07 PM UTC

    We are currently investigating this issue.

  3. monitoring Mar 25, 2025, 06:57 PM UTC

    We have restarted the system, after which sites are now fully operational.

  4. resolved Mar 25, 2025, 09:20 PM UTC

    This incident has been resolved.

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