Neon Fundraise incident

System Inaccessible or slow

Resolved after 22 hours 24 minutes, affecting Sprocket API and Donations and 1 more, on January 30, 2025.

resolved Jan 31, 2025, 05:42 PM UTC

The system was cycled with last night's release, bringing performance back to normal levels.

Started: Jan 30, 2025, 07:18 PM UTC
Resolved: Jan 31, 2025, 05:42 PM UTC
Duration: 22h 24m
Detected by Pingoru: Jan 30, 2025, 07:18 PM UTC

Affected components

Sprocket APIDonationsDNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Rallybound Payment ServiceManagement interfacesCDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>Site BuilderEndurance Challenges Strava IntegrationRegistrationsSupport

Update timeline

investigating Jan 30, 2025, 07:18 PM UTC

We are currently investigating this issue.
monitoring Jan 30, 2025, 07:54 PM UTC

We were able to put measures in place to reduce load on the system. Sites and interfaces are now loading as normal. Team is still investigating root cause.
monitoring Jan 30, 2025, 10:37 PM UTC

We are continuing to see intermittent spikes in CPU which causes the system to be briefly unavailable for a minute or so at a time. The team is still investigating.
resolved Jan 31, 2025, 05:42 PM UTC

The system was cycled with last night's release, bringing performance back to normal levels.

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