Resolved after 17 hours 41 minutes, affecting Recurring Plans Processing, on April 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Apr 09, 2025, 06:35 PM UTC
Our team discovered that recurring plan charges have not run since April 3rd due to a thread stoppage. The thread will be unblocked during tonight’s scheduled release, after which charges will resume from where they left off, so any plan that missed a charge during this period will be charged soon after the release. The team is also taking steps to prevent this from happening again in the future.
- monitoring Apr 10, 2025, 06:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2025, 12:17 PM UTC
This incident has been resolved.
Your product runs on more than Neon Fundraise
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services