Neo4j Aura Outage History

Neo4j Aura is up right now

Neo4j Aura had 46 outages in the last 2 years totaling 658h 58m of downtime — averaging 1.9 incidents per month.

There were 46 Neo4j Aura outages since October 21, 2024 totaling 658h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.neo4j.io

Minor October 13, 2026

Issue for some customers with instance metrics (endpoint and in Console)

Detected by Pingoru
Oct 13, 2026, 09:15 AM UTC
Resolved
Oct 13, 2026, 12:08 PM UTC
Duration
2h 52m
Affected: Aura Console (console.neo4j.io)Aura Customer Metrics (customer-metrics-api.neo4j.io)
Timeline · 4 updates
  1. investigating Oct 13, 2026, 09:15 AM UTC

    We are investigating an issue impacting metrics in the Aura Console and via the metric endpoint.

  2. identified Oct 13, 2026, 10:13 AM UTC

    We have identified that a Cloud Service Provider related issue is impacting the current issue. We have opened a support case with the Cloud Service Provider and will update further once we have more detail.

  3. monitoring Oct 13, 2026, 11:01 AM UTC

    We believe that the Cloud Service Provider issue has been resolved, as we are no longer seeing issues from our internal systems. We will continue to monitor the situation, while we wait for confirmation from the Cloud Service provider.

  4. resolved Oct 13, 2026, 12:08 PM UTC

    We have had confirmation from the Cloud Service Provider that the issue has now been fully resolved.

Read the full incident report →

Minor October 8, 2026

Issue for some customers with instance metrics (endpoint and in Console).

Detected by Pingoru
Oct 08, 2026, 02:58 PM UTC
Resolved
Oct 08, 2026, 07:11 PM UTC
Duration
4h 13m
Affected: Aura Console (console.neo4j.io)Aura Customer Metrics (customer-metrics-api.neo4j.io)
Timeline · 6 updates
  1. investigating Oct 08, 2026, 02:58 PM UTC

    We are investigating an issue with metrics in the Aura Console and via the metric endpoint.

  2. identified Oct 08, 2026, 03:36 PM UTC

    We continue to investigate the root cause. The issue is limited to customers on us-central1 on GCP Aura instances are running and no operation is affected.

  3. identified Oct 08, 2026, 04:30 PM UTC

    We are working with the cloud service provider to investigate the nature of the issue. Our checks confirm that only a subset of customers running in the us-central1 regions are affected.

  4. identified Oct 08, 2026, 05:30 PM UTC

    We continue to work with the cloud service provider to get a solution.

  5. identified Oct 08, 2026, 06:41 PM UTC

    We continue to work with the cloud service provider to get a solution.

  6. resolved Oct 08, 2026, 07:11 PM UTC

    This incident has now been resolved, metrics should now operate as normal.

Read the full incident report →

Minor October 6, 2026

Snapshot Downloads Return Blank Dumps

Detected by Pingoru
Oct 06, 2026, 09:22 AM UTC
Resolved
Oct 06, 2026, 03:19 PM UTC
Duration
5h 56m
Affected: AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on Azure
Timeline · 5 updates
  1. investigating Oct 06, 2026, 09:22 AM UTC

    We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.

  2. investigating Oct 06, 2026, 10:43 AM UTC

    We are continuing to investigate the issue. Restore operations are not affected as part of this issue.

  3. investigating Oct 06, 2026, 01:41 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 06, 2026, 01:41 PM UTC

    We are continuing to investigate the issue.

  5. resolved Oct 06, 2026, 03:19 PM UTC

    A fix has been deployed; snapshot downloads now contain the appropriate data.

Read the full incident report →

Minor October 6, 2026

AuraDS affected by issues when attempting to restore from snapshot

Detected by Pingoru
Oct 06, 2026, 08:07 AM UTC
Resolved
Oct 06, 2026, 02:04 PM UTC
Duration
5h 56m
Affected: AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)
Timeline · 6 updates
  1. identified Oct 06, 2026, 08:07 AM UTC

    We have identified an issue when attempting to restore from snapshots on AuraDS. We have a fix ready and will deploy this soon. In the meantime you can restore from a backup instead.

  2. identified Oct 06, 2026, 09:07 AM UTC

    We have clearly identified the root cause and continue to work on a fix for this issue.

  3. identified Oct 06, 2026, 10:03 AM UTC

    We continue to work on a fix for this issue.

  4. identified Oct 06, 2026, 12:14 PM UTC

    A fix is being deployed and will roll out to affected customers shortly.

  5. monitoring Oct 06, 2026, 01:35 PM UTC

    The fix is rolling out and affected customers should see the functionality restored progressively.

  6. resolved Oct 06, 2026, 02:04 PM UTC

    We have deployed the fix to all customers.

Read the full incident report →

Major September 17, 2026

Issue impacting certain database operations for Aura customers on Azure

Detected by Pingoru
Sep 17, 2026, 04:46 PM UTC
Resolved
Sep 17, 2026, 07:55 PM UTC
Duration
3h 8m
Affected: AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAura Graph Analytics on Azure
Timeline · 4 updates
  1. investigating Sep 17, 2026, 04:46 PM UTC

    We are currently aware of an issue that is impacting certain database operations, such as create, delete, clone for customers using Aura on Azure.

  2. identified Sep 17, 2026, 05:11 PM UTC

    We have identified the issue and are working towards a solution. At this time, certain database operations, such as create, delete, and clone for customers using Neo4j Aura on Azure only, continue to be impacted.

  3. monitoring Sep 17, 2026, 07:06 PM UTC

    A fix has been deployed to all affected environments. We will monitor the situation to ensure that the fix fully resolves the issue.

  4. resolved Sep 17, 2026, 07:55 PM UTC

    After deploying the fix, we monitored the impacted instances, operational metrics, and errors. This incident is now resolved.

Read the full incident report →

Major September 16, 2026

Customer support portal issues

Detected by Pingoru
Sep 16, 2026, 08:50 AM UTC
Resolved
Sep 16, 2026, 02:31 PM UTC
Duration
5h 40m
Affected: Customer Support Portal (support.neo4j.com)
Timeline · 6 updates
  1. identified Sep 16, 2026, 08:50 AM UTC

    Our service provider for the support portal is experiencing some outage - See https://status.salesforce.com/products/Salesforce_Services If you experience issues submitting a new support case, please send email to [email protected]

  2. identified Sep 16, 2026, 09:16 AM UTC

    Our support portal provider is still working on addressing the issue. See details here https://status.salesforce.com/incidents/20004433

  3. identified Sep 16, 2026, 10:11 AM UTC

    Our support portal provider continues to work on addressing the issue. See details here https://status.salesforce.com/incidents/20004433

  4. monitoring Sep 16, 2026, 11:30 AM UTC

    A fix is being rolled out and the portal should become less impacted by errors over time. See details https://status.salesforce.com/incidents/20004433

  5. monitoring Sep 16, 2026, 12:29 PM UTC

    Our support portal provider continues to roll out a fix.

  6. resolved Sep 16, 2026, 02:31 PM UTC

    A fix has been deployed and all functionality should now be recovered.

Read the full incident report →

Critical September 9, 2026

Console and API outage

Detected by Pingoru
Sep 09, 2026, 12:31 PM UTC
Resolved
Sep 09, 2026, 01:39 PM UTC
Duration
1h 8m
Affected: Aura Console (console.neo4j.io)Aura Graph Analytics on AWSAura Graph Analytics on AzureAura Graph Analytics on GCPAura API (api.neo4j.io)Aura AgentAura MCP Service
Timeline · 6 updates
  1. investigating Sep 09, 2026, 12:31 PM UTC

    We are currently investigating an issue affecting the Aura console console.neo4j.io and the API api.neo4j.io

  2. identified Sep 09, 2026, 12:54 PM UTC

    We have identified the source of the issue and are currently working on a solution.

  3. identified Sep 09, 2026, 01:10 PM UTC

    We continue to work on addressing the issue.

  4. identified Sep 09, 2026, 01:26 PM UTC

    We have made good progress and are recovering the problematic component.

  5. monitoring Sep 09, 2026, 01:36 PM UTC

    We have deployed a fix and the affected services are recovering.

  6. resolved Sep 09, 2026, 01:39 PM UTC

    All affected components are now fully recovered.

Read the full incident report →

Notice September 3, 2026

A small number of Free Tier instances are experiencing issues updating

Detected by Pingoru
Sep 03, 2026, 04:43 PM UTC
Resolved
Sep 04, 2026, 03:36 PM UTC
Duration
22h 52m
Affected: AuraDB Free (*.databases.neo4j.io)
Timeline · 3 updates
  1. investigating Sep 03, 2026, 04:43 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2026, 10:23 AM UTC

    The issue has been identified, instances remain available and steps to resolve for the instances impacted being reviewed currently.

  3. resolved Sep 04, 2026, 03:36 PM UTC

    All instances are available, manual steps to unblock the remaining small number of instances was undertaken to resolve.

Read the full incident report →

Minor August 20, 2026

Aura metrics issue.

Detected by Pingoru
Aug 20, 2026, 03:49 PM UTC
Resolved
Aug 20, 2026, 07:10 PM UTC
Duration
3h 21m
Affected: Aura Customer Metrics (customer-metrics-api.neo4j.io)
Timeline · 5 updates

Read the full incident report →

Minor August 5, 2026

Potential unexpected query failures.

Detected by Pingoru
Aug 05, 2026, 05:31 PM UTC
Resolved
Aug 07, 2026, 03:34 PM UTC
Duration
1d 22h
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)
Timeline · 12 updates

Read the full incident report →

Major July 23, 2026

Issue impacting Aura instance operations

Detected by Pingoru
Jul 23, 2026, 05:01 PM UTC
Resolved
Jul 24, 2026, 03:56 PM UTC
Duration
22h 55m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAura API (api.neo4j.io)AuraDB Free (*.databases.neo4j.io)
Timeline · 29 updates

Read the full incident report →

Minor July 10, 2026

Aura Portal Partial Outage

Detected by Pingoru
Jul 10, 2026, 05:41 PM UTC
Resolved
Jul 10, 2026, 05:53 PM UTC
Duration
11m
Affected: Aura Console (console.neo4j.io)
Timeline · 2 updates
  1. monitoring Jul 10, 2026, 05:41 PM UTC

    The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered. Our team is actively monitoring the issue to confirm Aura Console is performing as expected.

  2. monitoring Jul 10, 2026, 05:42 PM UTC

    The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered. Our team is actively monitoring the issue to confirm Aura Console is performing as expected.

Read the full incident report →

Minor June 30, 2026

AuraDB issue: Errors when running CREATE VECTOR INDEX

Detected by Pingoru
Jun 30, 2026, 02:45 PM UTC
Resolved
Jun 30, 2026, 05:45 PM UTC
Duration
2h 59m
Affected: AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCP
Timeline · 5 updates

Read the full incident report →

Notice March 3, 2026

Subset of MERGE queries lead to setting unexpected property values

Detected by Pingoru
Mar 03, 2026, 09:35 PM UTC
Resolved
Mar 04, 2026, 03:19 PM UTC
Duration
17h 44m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)
Timeline · 6 updates

Read the full incident report →

Minor January 26, 2026

Limited set of queries impacted by Cypher 25 issue

Detected by Pingoru
Jan 26, 2026, 07:26 PM UTC
Resolved
Jan 27, 2026, 03:58 PM UTC
Duration
20h 31m
Affected: AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Free (*.databases.neo4j.io)
Timeline · 7 updates

Read the full incident report →

Minor January 16, 2026

Data science feature on AuraDS , AuraDSE and Aura Professional tiers - Native projection affected.

Detected by Pingoru
Jan 16, 2026, 02:25 PM UTC
Resolved
Jan 16, 2026, 07:36 PM UTC
Duration
5h 10m
Affected: AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)
Timeline · 5 updates

Read the full incident report →

Minor November 18, 2025

Pause / Resume / Destroy operations failing

Detected by Pingoru
Nov 18, 2025, 03:56 PM UTC
Resolved
Nov 18, 2025, 04:39 PM UTC
Duration
42m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAura API (api.neo4j.io)AuraDB Free (*.databases.neo4j.io)
Timeline · 4 updates

Read the full incident report →

Minor October 20, 2025

Several operations degraded for AWS instances in region us-east-1

Detected by Pingoru
Oct 20, 2025, 04:43 PM UTC
Resolved
Oct 20, 2025, 09:28 PM UTC
Duration
4h 44m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAura Graph Analytics on AWS
Timeline · 4 updates

Read the full incident report →

Minor October 20, 2025

Aura operations on AWS affected by an incident in US-EAST-1 region

Detected by Pingoru
Oct 20, 2025, 09:15 AM UTC
Resolved
Oct 20, 2025, 11:13 AM UTC
Duration
1h 58m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAura Graph Analytics on AWS
Timeline · 6 updates

Read the full incident report →