- Detected by Pingoru
- Jan 15, 2025, 06:20 PM UTC
- Resolved
- Jan 15, 2025, 10:17 PM UTC
- Duration
- 3h 57m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCP
Timeline · 4 updates
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- Detected by Pingoru
- Jan 10, 2025, 07:49 PM UTC
- Resolved
- Jan 13, 2025, 01:41 PM UTC
- Duration
- 2d 17h
Affected: AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)
Timeline · 6 updates
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- Detected by Pingoru
- Nov 18, 2024, 03:15 PM UTC
- Resolved
- Nov 18, 2024, 08:05 PM UTC
- Duration
- 4h 50m
Affected: Azure Cloud Services (Compute)
Timeline · 2 updates
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identified Nov 18, 2024, 03:15 PM UTC
Our cloud provider has confirmed some capacity issues in the northeurope region. As a result, some operations that require compute are delayed or not completing. We continue to assess the full impact and we are working with our cloud provider.
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resolved Nov 18, 2024, 08:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2024, 06:31 PM UTC
- Resolved
- Oct 29, 2024, 04:06 PM UTC
- Duration
- 21h 35m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2024, 12:21 PM UTC
- Resolved
- Oct 25, 2024, 03:56 PM UTC
- Duration
- 4d 3h
Affected: AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)
Timeline · 24 updates
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2024, 10:28 PM UTC
- Resolved
- Oct 21, 2024, 07:30 AM UTC
- Duration
- 10d 9h
Affected: Bloom (bloom.neo4j.io)
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2024, 10:20 AM UTC
- Resolved
- Sep 24, 2024, 02:41 PM UTC
- Duration
- 4h 21m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Free (*.databases.neo4j.io)
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2024, 02:11 PM UTC
- Resolved
- Jul 30, 2024, 09:26 PM UTC
- Duration
- 7h 14m
Affected: Azure AKSAzure Private LinkAzure Cloud Services (Compute)Azure Storage Services
Timeline · 3 updates
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investigating Jul 30, 2024, 02:11 PM UTC
Microsoft Azure has reported degraded Network Infrastructure impacting a subset of their services. Please refer to the Azure incident reported and updated here: https://azure.status.microsoft/en-gb/status We will continue to monitor and update status as more information becomes available.
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monitoring Jul 30, 2024, 05:24 PM UTC
Azure has applied a fix and is monitoring the situation. https://azure.status.microsoft/en-gb/status Please refer to the azure status page for more details.
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resolved Jul 30, 2024, 09:26 PM UTC
Microsoft Azure has resolved the issues impacting those services and report all systems operational. https://azure.status.microsoft/en-gb/status
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2024, 12:15 PM UTC
- Resolved
- Jul 29, 2024, 08:36 AM UTC
- Duration
- 6d 20h
Affected: Azure Cloud Services (Compute)
Timeline · 3 updates
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identified Jul 22, 2024, 12:15 PM UTC
Our cloud service provider Azure is experiencing resource shortages in westus3 impacting operations on AuraDB and AuraDS located in this region. Meanwhile this gets addressed we advise our customers to delay operations (Create, Resize, Clone, Backup, Load) where possible as these may not complete successfully.
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identified Jul 22, 2024, 03:58 PM UTC
We are working with our cloud partner to get an ETA on addressing this capacity issue. We will update when we get more information.
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resolved Jul 29, 2024, 08:36 AM UTC
Our cloud service provider has managed to address the resources issue and all operations are restored and available.
Read the full incident report →
- Detected by Pingoru
- Jul 18, 2024, 10:09 AM UTC
- Resolved
- Jul 19, 2024, 05:07 PM UTC
- Duration
- 1d 6h
Affected: AuraDB Free (*.databases.neo4j.io)
Timeline · 5 updates
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identified Jul 18, 2024, 10:09 AM UTC
We have some infrastructure capacity issues in asia-southeast1 and creation of new instances for users in this region may fail. We are working on addressing this issue and will update shortly.
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identified Jul 18, 2024, 07:21 PM UTC
We have some infrastructure capacity issues in asia-southeast1 and creation of new instances for users in this region may fail. We are working on addressing this issue and will update shortly.
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identified Jul 19, 2024, 07:05 AM UTC
We have some infrastructure capacity issues in asia-southeast1 and creation of new instances for users in this region may fail. We are still investigating this issue and will update shortly.
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monitoring Jul 19, 2024, 12:18 PM UTC
We have put in place measures to leverage capacity in other regions and users will now be able to create and manage databases normally. Monitoring for some time before we close this incident
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resolved Jul 19, 2024, 05:07 PM UTC
We have now resolved and validated the fix. For any instance created during this incident we recommend deleting it and starting the process again to avoid the capacity issue.
Read the full incident report →
- Detected by Pingoru
- Jun 28, 2024, 01:58 PM UTC
- Resolved
- Jun 29, 2024, 12:54 AM UTC
- Duration
- 10h 55m
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Free (*.databases.neo4j.io)
Timeline · 7 updates
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2024, 12:58 PM UTC
- Resolved
- Jun 22, 2024, 07:05 PM UTC
- Duration
- 2d 6h
Affected: Azure Cloud Services (Compute)
Timeline · 2 updates
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investigating Jun 20, 2024, 12:58 PM UTC
Our cloud service provider is currently experiencing issues with some operations on virtual machines in East US region on Availability Zone AZ02. This affects all operations on Aura instances in that region and we advise to delay instance management operations until this incident is resolved by our cloud service provider.
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resolved Jun 22, 2024, 07:05 PM UTC
Our cloud service provider has addressed the issue in this region. We have run some tests and have confirmed good operations.
Read the full incident report →
- Detected by Pingoru
- May 31, 2024, 10:03 PM UTC
- Resolved
- Jun 04, 2024, 09:56 AM UTC
- Duration
- 3d 11h
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)
Timeline · 14 updates
Read the full incident report →
- Detected by Pingoru
- May 30, 2024, 11:07 PM UTC
- Resolved
- Jun 04, 2024, 09:57 AM UTC
- Duration
- 4d 10h
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)
Timeline · 6 updates
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investigating May 30, 2024, 11:07 PM UTC
We are currently investigating an issue where customers doing a clone operation from AuraDB to AuraDS will see a failure. We will keep you updated as we determine the cause of the issue and work toward a resolution.
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investigating May 31, 2024, 04:05 AM UTC
We are currently investigating an issue where customers doing a clone operation from AuraDB to AuraDS will see a failure. We will keep you updated as we determine the cause of the issue and work toward a resolution.
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investigating May 31, 2024, 07:02 AM UTC
We are currently investigating an issue where customers doing a clone operation from AuraDB to AuraDS will see a failure. We will keep you updated as we determine the cause of the issue and work toward a resolution.
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identified May 31, 2024, 11:39 AM UTC
We have identified the root cause and can confirm that only cloning to AuraDS is impacted. A small subset of customers using AuraDS may be affected. We are working on a fix.
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identified May 31, 2024, 09:15 PM UTC
We have further narrowed down the root cause and can confirm that cloning from some existing AuraDB instances to other AuraDB or AuraDS instances is impacted. A small subset of customers using AuraDB may be affected. This effects ONLY existing AuraDB instances that are running version 5.20. To determine if you are impacted, use cypher to check your Neo4j version (see example). - call dbms.components() yield name, versions, edition unwind versions as version return name, version, edition; - Neo4j Kernel 5.20-aura enterprise We are working on a fix, which is to roll out 5.20. We will update this incident with an updated status on Monday, June 3rd.
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resolved Jun 04, 2024, 09:57 AM UTC
We have now completed the roll out of the 5.20 versions to all tiers of Aura and this now address the issues with cloning.
Read the full incident report →
- Detected by Pingoru
- May 27, 2024, 06:10 PM UTC
- Resolved
- May 28, 2024, 11:21 AM UTC
- Duration
- 17h 11m
Affected: AuraDB Professional on AWS (*.databases.neo4j.io)
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- May 24, 2024, 03:29 PM UTC
- Resolved
- May 28, 2024, 08:24 AM UTC
- Duration
- 3d 16h
Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)
Timeline · 4 updates
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identified May 24, 2024, 03:29 PM UTC
The automated backup scheduler for the AuraDB Enterprise tier is experiencing issues and currently defaults to running backups every 9-10 hours. To get your backups running hourly, please use the Aura API (see https://neo4j.com/docs/aura/platform/api/specification/#/instances/post-snapshots ). We are working on a fix and expect a roll out after 2024-05-27.
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identified May 28, 2024, 01:19 AM UTC
The automated backup scheduler for the AuraDB Enterprise tier is experiencing issues and currently defaults to running backups every 9-10 hours. To get your backups running hourly, please use the Aura API (see https://neo4j.com/docs/aura/platform/api/specification/#/instances/post-snapshots ). We are rolling out the fix and will continue to update you as things progress.
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identified May 28, 2024, 07:19 AM UTC
The automated backup scheduler for the AuraDB Enterprise tier is experiencing issues and currently defaults to running backups every 9-10 hours. To get your backups running hourly, please use the Aura API (see https://neo4j.com/docs/aura/platform/api/specification/#/instances/post-snapshots ). We are rolling out the fix and will continue to update you as things progress.
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resolved May 28, 2024, 08:24 AM UTC
This issue is now resolved and the backup scheduler fix has been rolled out.
Read the full incident report →
