Neo4j Aura incident

Customer support portal issues

Resolved after 5 hours 40 minutes, affecting Customer Support Portal (support.neo4j.com), on September 16, 2026.

monitoring Sep 16, 2026, 12:29 PM UTC

Our support portal provider continues to roll out a fix.

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Customer Support Portal (support.neo4j.com)

identified Sep 16, 2026, 08:50 AM UTC

Our service provider for the support portal is experiencing some outage - See https://status.salesforce.com/products/Salesforce_Services If you experience issues submitting a new support case, please send email to [email protected]
identified Sep 16, 2026, 09:16 AM UTC

Our support portal provider is still working on addressing the issue. See details here https://status.salesforce.com/incidents/20004433
identified Sep 16, 2026, 10:11 AM UTC

Our support portal provider continues to work on addressing the issue. See details here https://status.salesforce.com/incidents/20004433
monitoring Sep 16, 2026, 11:30 AM UTC

A fix is being rolled out and the portal should become less impacted by errors over time. See details https://status.salesforce.com/incidents/20004433
monitoring Sep 16, 2026, 12:29 PM UTC

Our support portal provider continues to roll out a fix.
resolved Sep 16, 2026, 02:31 PM UTC

A fix has been deployed and all functionality should now be recovered.

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