Neo4j Aura incident

A small number of Free Tier instances are experiencing issues updating

Resolved after 22 hours 52 minutes, affecting AuraDB Free (*.databases.neo4j.io), on September 3, 2026.

resolved Sep 04, 2026, 03:36 PM UTC

All instances are available, manual steps to unblock the remaining small number of instances was undertaken to resolve.

Started
Sep 03, 2026, 04:43 PM UTC
Resolved
Sep 04, 2026, 03:36 PM UTC
Duration
22h 52m
Detected by Pingoru
Sep 03, 2026, 04:43 PM UTC

Affected components

AuraDB Free (*.databases.neo4j.io)

Update timeline

  1. investigating Sep 03, 2026, 04:43 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2026, 10:23 AM UTC

    The issue has been identified, instances remain available and steps to resolve for the instances impacted being reviewed currently.

  3. resolved Sep 04, 2026, 03:36 PM UTC

    All instances are available, manual steps to unblock the remaining small number of instances was undertaken to resolve.

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