Resolved after 1 day 22 hours, affecting AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) and AuraDB Professional on AWS (*.databases.neo4j.io) and 1 more, on August 5, 2026.
We have monitored the fix and found the service to be stable. This incident is now considered resolved.
Affected components
Update timeline
- investigating Aug 05, 2026, 05:31 PM UTC
We have identified an issue currently that could result in unexpected query failures when using the trim() Cypher function. Investigations into the cause are in progress.
- identified Aug 05, 2026, 07:27 PM UTC
We have found the issue and are working on a fix. A small percentatge of queries using trim may still err. VDC customers with databases set to highest are not impacted at all unless they pause and start their instances.
- identified Aug 06, 2026, 12:58 AM UTC
We are testing the fix for the trim() Cypher function issue. We will update before we begin our deployment into the Aura environment.
- identified Aug 06, 2026, 07:13 AM UTC
We are actively validating the fix for the trim() Cypher function. Further updates will be provided before we begin deploying to Aura instances
- identified Aug 06, 2026, 07:39 AM UTC
We continue to validate the fix for the trim() Cypher function. Further updates will be provided before we begin deploying it to Aura instances.
- identified Aug 06, 2026, 11:17 AM UTC
We continue to validate the fix for the trim() Cypher function. Further updates will be provided before we begin deploying it to Aura instances.
- identified Aug 06, 2026, 02:54 PM UTC
The fix for the trim() Cypher function is undergoing testing and validation before deployment. Further updates will be provided before we begin deploying it to Aura instances.
- identified Aug 07, 2026, 01:15 AM UTC
Development has completed on the hot-fix for this issue, and we are finalizing the rollout plan for Aura.
- identified Aug 07, 2026, 01:16 AM UTC
We are actively working on addressing the issue. The fix for the trim() Cypher function is undergoing testing and validation currently before deployment. Further updates will be provided before we begin deploying it to Aura instances.
- identified Aug 07, 2026, 09:44 AM UTC
The fix to the trim() Cypher function has passed testing and validation and is now being deployed.
- monitoring Aug 07, 2026, 01:49 PM UTC
The fix to resolve the issue has now completed deployment to the Aura service and we are monitoring the situation.
- resolved Aug 07, 2026, 03:34 PM UTC
We have monitored the fix and found the service to be stable. This incident is now considered resolved.
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