Neo4j Aura incident

Snapshot Downloads Return Blank Dumps

Resolved after 5 hours 56 minutes, affecting AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) and AuraDB Professional on Azure (*.databases.neo4j.io) and 1 more, on October 6, 2026.

investigating Oct 06, 2026, 01:41 PM UTC

We are continuing to investigate the issue.

Started: Oct 06, 2026, 09:22 AM UTC
Resolved: Oct 06, 2026, 03:19 PM UTC
Duration: 5h 56m
Detected by Pingoru: Oct 06, 2026, 09:22 AM UTC

Affected components

AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on Azure

Update timeline

investigating Oct 06, 2026, 09:22 AM UTC

We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.
investigating Oct 06, 2026, 10:43 AM UTC

We are continuing to investigate the issue. Restore operations are not affected as part of this issue.
investigating Oct 06, 2026, 01:41 PM UTC

We are continuing to investigate this issue.
investigating Oct 06, 2026, 01:41 PM UTC

We are continuing to investigate the issue.
resolved Oct 06, 2026, 03:19 PM UTC

A fix has been deployed; snapshot downloads now contain the appropriate data.

Your product runs on more than Neo4j Aura

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.