- Detected by Pingoru
- May 18, 2026, 10:16 AM UTC
- Resolved
- May 18, 2026, 03:23 PM UTC
- Duration
- 5h 6m
Affected: Betterview Platform - Client PortalBetterview Insights API
Timeline · 4 updates
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investigating May 18, 2026, 10:16 AM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
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monitoring May 18, 2026, 11:35 AM UTC
The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
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monitoring May 18, 2026, 11:39 AM UTC
The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
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resolved May 18, 2026, 03:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 08:18 PM UTC
- Resolved
- Jan 14, 2026, 04:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 14, 2026, 08:18 PM UTC
A system that process non-Nearmap assets for real-time results caused a backup in order processing, time range = 9:20am PT - 11:39am PT. The issue has been corrected. Work is being done to prevent this particular asset from causing downstream affects in the future.
Read the full incident report →
Critical October 23, 2025 - Detected by Pingoru
- Oct 23, 2025, 06:28 AM UTC
- Resolved
- Nov 07, 2025, 05:38 PM UTC
- Duration
- 15d 11h
Affected: Australia / NZ AGOLUS / Canada AGOL
Timeline · 5 updates
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investigating Oct 23, 2025, 06:28 AM UTC
We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
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identified Oct 29, 2025, 05:26 PM UTC
Update on the ongoing issue: We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks. We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
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identified Oct 31, 2025, 09:27 PM UTC
Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented. The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks. We will continue to post the progress here.
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identified Nov 04, 2025, 03:49 PM UTC
We are continuing to work on a fix for this issue.
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resolved Nov 07, 2025, 05:38 PM UTC
We have implemented our fix and services have been stable under monitoring. While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed. If you observe any issues or unexpected behavior, please reach out to us at [email protected] We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.
Read the full incident report →
Critical October 20, 2025 - Detected by Pingoru
- Oct 20, 2025, 07:40 AM UTC
- Resolved
- Oct 21, 2025, 08:57 PM UTC
- Duration
- 1d 13h
Affected: MapBrowser
Timeline · 8 updates
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investigating Oct 20, 2025, 07:40 AM UTC
We are currently investigating an issue that is affecting our services. Currently users are unable to log into the MapBrowser, MyAccount or make AI Feature API requests. Our team is actively investigating this issue, and we will update this page as soon as we have more information. We apologize for any inconvenience and will provide updates as they become available.
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investigating Oct 20, 2025, 07:47 AM UTC
We are continuing to investigate this issue.
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investigating Oct 20, 2025, 07:51 AM UTC
We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
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monitoring Oct 20, 2025, 10:27 AM UTC
The issue has been resolved by our cloud service provider and all Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please contact our support team."
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investigating Oct 20, 2025, 04:40 PM UTC
We are moving this status back into it's previous status as we continue to investigate the issue. It is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
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investigating Oct 20, 2025, 07:38 PM UTC
We continue to investigate the issue and have identified that it is causing a degraded experience across all Nearmap services. This is related to an infrastructure incident with our cloud provider. We're monitoring the situation closely and will provide updates as we work toward resolution.
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monitoring Oct 21, 2025, 08:36 AM UTC
Nearmap services have returned to normal operation. We will continue to monitor the services. We apologize for any inconvenience this may have caused. If you experience any issue accessing Nearmap services, please click here to raise a support ticket.
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resolved Oct 21, 2025, 08:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 05:31 AM UTC
- Resolved
- Sep 05, 2025, 08:20 AM UTC
- Duration
- 2h 49m
Affected: MyAccount
Timeline · 2 updates
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investigating Sep 05, 2025, 05:31 AM UTC
We are investigating an issue with manually inviting users through the MyAccount self-service portal. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
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resolved Sep 05, 2025, 08:20 AM UTC
The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 03:20 AM UTC
- Resolved
- Sep 05, 2025, 05:28 AM UTC
- Duration
- 2h 8m
Affected: AI Feature API
Timeline · 3 updates
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investigating Sep 05, 2025, 03:20 AM UTC
We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
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monitoring Sep 05, 2025, 04:44 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
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resolved Sep 05, 2025, 05:28 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2025, 04:22 PM UTC
- Resolved
- Jul 15, 2025, 12:38 AM UTC
- Duration
- 8h 16m
Affected: The Nearmap Website
Timeline · 3 updates
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investigating Jul 14, 2025, 04:22 PM UTC
We are currently investigating an issue affecting the Nearmap website, www.nearmap.com. We will provide updates about this issue as they become available. In the meantime, you can access the MapBrowser here: https://apps.nearmap.com/maps.
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monitoring Jul 14, 2025, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 15, 2025, 12:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 07:31 AM UTC
- Resolved
- Jun 16, 2025, 09:40 AM UTC
- Duration
- 2h 8m
Affected: Betterview Platform - Client PortalBetterview Insights API
Timeline · 3 updates
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investigating Jun 16, 2025, 07:31 AM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application, and our Property Insights API. Users may experience issues analysing properties, receiving responses via our API or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
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monitoring Jun 16, 2025, 09:19 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 16, 2025, 09:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 06:19 AM UTC
- Resolved
- Jun 10, 2025, 11:49 PM UTC
- Duration
- 17h 30m
Affected: MapBrowserBetterview Platform - Client PortalAI Feature APITransactional APIBetterview Insights API
Timeline · 3 updates
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investigating Jun 10, 2025, 06:19 AM UTC
We are currently investigating an issue affecting Nearmap AI services and operating at degraded performance. We will provide updates about the restoration of these services as soon as information becomes available.
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monitoring Jun 10, 2025, 08:12 AM UTC
The Nearmap AI and Coverage services have been restored and are being monitored. If you experience any issue with Nearmap services, please click here to raise a support ticket.
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resolved Jun 10, 2025, 11:49 PM UTC
The issue affecting the Nearmap AI and Coverage service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- May 21, 2025, 08:36 PM UTC
- Resolved
- May 21, 2025, 10:17 PM UTC
- Duration
- 1h 40m
Affected: Betterview Platform - Client Portal
Timeline · 4 updates
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investigating May 21, 2025, 08:36 PM UTC
We are currently investigating this issue.
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investigating May 21, 2025, 09:21 PM UTC
We are continuing to investigate this issue.
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monitoring May 21, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 21, 2025, 10:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2025, 07:00 AM UTC
- Resolved
- May 12, 2025, 01:49 PM UTC
- Duration
- 6h 49m
Affected: Product Documentation
Timeline · 3 updates
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investigating May 12, 2025, 07:00 AM UTC
We are investigating an issue affecting our Help Center, https://help.nearmap.com/. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
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investigating May 12, 2025, 07:17 AM UTC
We are continuing to investigate this issue.
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resolved May 12, 2025, 01:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 03:42 PM UTC
- Resolved
- Feb 27, 2025, 11:16 PM UTC
- Duration
- 7h 33m
Affected: MapBrowser
Timeline · 5 updates
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investigating Feb 27, 2025, 03:42 PM UTC
We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the MapBrowser. We will provide updates about the status of this issue as and when information becomes available.
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investigating Feb 27, 2025, 03:46 PM UTC
We are continuing to investigate this issue.
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investigating Feb 27, 2025, 08:14 PM UTC
We are continuing to investigate this issue.
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monitoring Feb 27, 2025, 10:23 PM UTC
The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
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resolved Feb 27, 2025, 11:16 PM UTC
The issue with the Nearmap MapBrowser has been resolved. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2025, 06:54 PM UTC
- Resolved
- Jan 15, 2025, 01:03 AM UTC
- Duration
- 6h 8m
Affected: Betterview Platform - Client Portal
Timeline · 3 updates
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investigating Jan 14, 2025, 06:54 PM UTC
We are currently investigating degraded PDF generation performance
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investigating Jan 14, 2025, 06:55 PM UTC
We are currently investigating degraded PDF generation performance
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resolved Jan 15, 2025, 01:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2024, 11:39 PM UTC
- Resolved
- Dec 18, 2024, 11:57 PM UTC
- Duration
- 18m
Affected: Transactional API
Timeline · 3 updates
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investigating Dec 18, 2024, 11:39 PM UTC
We are currently investigating an issue affecting the Nearmap Transactional Content API using the AI Features endpoint. The service is currently unavailable, and any AI feature requests made will return an unauthorised error. We will provide updates about the status of this issue as and when information becomes available.
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investigating Dec 18, 2024, 11:41 PM UTC
We are continuing to investigate this issue.
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resolved Dec 18, 2024, 11:57 PM UTC
The issue with the Nearmap Transactional Content API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2024, 01:48 AM UTC
- Resolved
- Nov 20, 2024, 11:56 PM UTC
- Duration
- 22h 7m
Affected: MapBrowser
Timeline · 4 updates
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investigating Nov 20, 2024, 01:48 AM UTC
We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues accessing saved projects and AI layers. We will provide updates about the status of this issue as and when information becomes available.
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identified Nov 20, 2024, 03:25 AM UTC
The issue has been identified. We are working on releasing a fix to resolve the issue.
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monitoring Nov 20, 2024, 05:59 AM UTC
The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
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resolved Nov 20, 2024, 11:56 PM UTC
The issue with the Nearmap MapBrowser has been resolved. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2024, 02:30 AM UTC
- Resolved
- Nov 12, 2024, 03:38 AM UTC
- Duration
- 1h 7m
Affected: Betterview Platform - Client Portal
Timeline · 4 updates
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monitoring Nov 12, 2024, 02:30 AM UTC
We have identified an issue with the Betterview Platform and a fix has been deployed and is being monitored. If you experience any issues accessing the Betterview Platform, please click here to raise a support ticket.
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monitoring Nov 12, 2024, 02:36 AM UTC
We are continuing to monitor for any further issues.
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monitoring Nov 12, 2024, 03:20 AM UTC
We are continuing to monitor for any further issues.
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resolved Nov 12, 2024, 03:38 AM UTC
The issue with the Betterview Platform has been resolved. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2024, 10:43 PM UTC
- Resolved
- Oct 09, 2024, 12:01 AM UTC
- Duration
- 1h 17m
Affected: Tile APICoverage API
Timeline · 3 updates
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investigating Oct 08, 2024, 10:43 PM UTC
We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
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monitoring Oct 08, 2024, 11:02 PM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
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resolved Oct 09, 2024, 12:01 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2024, 06:05 AM UTC
- Resolved
- Oct 08, 2024, 06:58 PM UTC
- Duration
- 12h 52m
Affected: MyAccount
Timeline · 3 updates
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investigating Oct 08, 2024, 06:05 AM UTC
We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues using the project and layer toolsets within the MapBrowser. Customers are also unable to save, open or close previous project information. We will provide updates about the status of this issue as and when information becomes available.
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monitoring Oct 08, 2024, 06:44 AM UTC
The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
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resolved Oct 08, 2024, 06:58 PM UTC
The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2024, 07:51 PM UTC
- Resolved
- Sep 26, 2024, 07:59 PM UTC
- Duration
- 7m
Affected: Betterview Insights API
Timeline · 2 updates
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investigating Sep 26, 2024, 07:51 PM UTC
This service is currently unavailable and we are investigating the issue. We will provide updates about the status of this issue as and when information becomes available
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resolved Sep 26, 2024, 07:59 PM UTC
The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please email [email protected] to raise a support ticket. Thank you
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2024, 09:24 PM UTC
- Resolved
- Sep 19, 2024, 12:39 AM UTC
- Duration
- 3h 15m
Affected: Roof Geometry API
Timeline · 4 updates
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investigating Sep 18, 2024, 09:24 PM UTC
We are currently investigating an issue affecting a Nearmap API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available
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investigating Sep 18, 2024, 09:24 PM UTC
We are continuing to investigate this issue.
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monitoring Sep 18, 2024, 09:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 19, 2024, 12:39 AM UTC
The issue affecting the Nearmap API service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2024, 04:32 PM UTC
- Resolved
- Aug 19, 2024, 08:40 PM UTC
- Duration
- 4h 7m
Affected: DSM & True Ortho APIAI Feature API
Timeline · 3 updates
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investigating Aug 19, 2024, 04:32 PM UTC
Hello, we are currently investigating a possible issue with Data Usage that may be affecting data tracking and also affecting exports of certain API's including AI Feature API. We will update here as we know more or is resolved. Sorry for any inconvenience.
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monitoring Aug 19, 2024, 06:59 PM UTC
A fix has been implemented and we are currently monitoring results.
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resolved Aug 19, 2024, 08:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2024, 02:28 AM UTC
- Resolved
- Aug 12, 2024, 02:42 PM UTC
- Duration
- 12h 13m
Affected: MapBrowser
Timeline · 3 updates
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investigating Aug 12, 2024, 02:28 AM UTC
We are currently investigating an issue affecting the MapBrowser - Oblique View. Users may experience issues searching, viewing imagery or using the tools within the MapBrowser. We will provide updates about the status of this issue as and when information becomes available.
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monitoring Aug 12, 2024, 02:50 AM UTC
The issue with Nearmap MapBrowser - Oblique View has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
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resolved Aug 12, 2024, 02:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2024, 08:59 PM UTC
- Resolved
- Jul 31, 2024, 10:59 PM UTC
- Duration
- 1h 59m
Affected: Betterview Platform - Client Portal
Timeline · 3 updates
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investigating Jul 31, 2024, 08:59 PM UTC
We are currently investigating this issue.
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monitoring Jul 31, 2024, 09:01 PM UTC
Portal is back as normal and we are evaluating the situation.
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resolved Jul 31, 2024, 10:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2024, 01:03 AM UTC
- Resolved
- Jun 17, 2024, 05:20 AM UTC
- Duration
- 4h 16m
Affected: The Nearmap Website
Timeline · 4 updates
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investigating Jun 17, 2024, 01:03 AM UTC
We are currently experiencing an outage on our Nearmap.com home page. We are actively investigating the outage and should have an update shortly.
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investigating Jun 17, 2024, 01:13 AM UTC
Our team is still investigating the issue. For users who need access to MapBrowser or their Dashboard please use the following link: https://apps.nearmap.com/maps/ https://apps.nearmap.com/account/dashboard
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monitoring Jun 17, 2024, 03:28 AM UTC
The Nearmap website has been restored, and is being monitored. If you experience any difficulty with the service, please click here to raise a support ticket.
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resolved Jun 17, 2024, 05:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2024, 11:28 AM UTC
- Resolved
- Jun 03, 2024, 10:59 PM UTC
- Duration
- 11h 31m
Affected: MapBrowser
Timeline · 3 updates
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investigating Jun 03, 2024, 11:28 AM UTC
We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues with Boundaries or using the tools within the MapBrowser. We will provide updates about the status of this issue as and when information becomes available.
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monitoring Jun 03, 2024, 12:07 PM UTC
The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.
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resolved Jun 03, 2024, 10:59 PM UTC
This incident has been resolved.
Read the full incident report →
