Nearmap experienced a critical incident on October 23, 2025 affecting Australia / NZ AGOL and US / Canada AGOL, lasting 15d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2025, 06:28 AM UTC
We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
- identified Oct 29, 2025, 05:26 PM UTC
Update on the ongoing issue: We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks. We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
- identified Oct 31, 2025, 09:27 PM UTC
Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented. The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks. We will continue to post the progress here.
- identified Nov 04, 2025, 03:49 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 07, 2025, 05:38 PM UTC
We have implemented our fix and services have been stable under monitoring. While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed. If you observe any issues or unexpected behavior, please reach out to us at [email protected] We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.