Nearmap experienced a notice incident on May 18, 2026 affecting Betterview Platform - Client Portal and Betterview Insights API, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 10:16 AM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
- monitoring May 18, 2026, 11:35 AM UTC
The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
- monitoring May 18, 2026, 11:39 AM UTC
The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
- resolved May 18, 2026, 03:23 PM UTC
This incident has been resolved.