Nearmap incident

Insights API and Betterview service disruption

Major Resolved View vendor source →

Nearmap experienced a major incident on May 21, 2025 affecting Betterview Platform - Client Portal, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 08:36 PM UTC
Resolved
May 21, 2025, 10:17 PM UTC
Duration
1h 40m
Detected by Pingoru
May 21, 2025, 08:36 PM UTC

Affected components

Betterview Platform - Client Portal

Update timeline

  1. investigating May 21, 2025, 08:36 PM UTC

    We are currently investigating this issue.

  2. investigating May 21, 2025, 09:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 21, 2025, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2025, 10:17 PM UTC

    This incident has been resolved.