Nearmap experienced a major incident on September 5, 2025 affecting AI Feature API, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
AI Feature API
Update timeline
- investigating Sep 05, 2025, 03:20 AM UTC
We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Sep 05, 2025, 04:44 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.
- resolved Sep 05, 2025, 05:28 AM UTC
The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.