Nearmap incident

Service Investigation - Nearmap AI Services

Minor Resolved View vendor source →

Nearmap experienced a minor incident on June 10, 2025 affecting MapBrowser and Betterview Platform - Client Portal and 1 more component, lasting 17h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 06:19 AM UTC
Resolved
Jun 10, 2025, 11:49 PM UTC
Duration
17h 30m
Detected by Pingoru
Jun 10, 2025, 06:19 AM UTC

Affected components

MapBrowserBetterview Platform - Client PortalAI Feature APITransactional APIBetterview Insights API

Update timeline

  1. investigating Jun 10, 2025, 06:19 AM UTC

    We are currently investigating an issue affecting Nearmap AI services and operating at degraded performance. We will provide updates about the restoration of these services as soon as information becomes available.

  2. monitoring Jun 10, 2025, 08:12 AM UTC

    The Nearmap AI and Coverage services have been restored and are being monitored. If you experience any issue with Nearmap services, please click here to raise a support ticket.

  3. resolved Jun 10, 2025, 11:49 PM UTC

    The issue affecting the Nearmap AI and Coverage service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.