Nearmap incident

Betterview Platform and Insights API Service Disruption

Major Resolved View vendor source →

Nearmap experienced a major incident on June 16, 2025 affecting Betterview Platform - Client Portal and Betterview Insights API, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 07:31 AM UTC
Resolved
Jun 16, 2025, 09:40 AM UTC
Duration
2h 8m
Detected by Pingoru
Jun 16, 2025, 07:31 AM UTC

Affected components

Betterview Platform - Client PortalBetterview Insights API

Update timeline

  1. investigating Jun 16, 2025, 07:31 AM UTC

    We are currently investigating an issue affecting the Betterview Platform, our web-based application, and our Property Insights API. Users may experience issues analysing properties, receiving responses via our API or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.

  2. monitoring Jun 16, 2025, 09:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2025, 09:40 AM UTC

    This incident has been resolved.