NCR Aloha Outage History

Started Dec 24, 2025, 10:26 PM UTC· resolved Dec 24, 2025, 11:12 PM UTC

1. investigating Dec 24, 2025, 10:26 PM UTC

   We are currently aware and working on an issue for Command Center for in NAMER. At this time, Command Center is not accessible for clients in the NAMER region. We apologize for this and are working to resolve. NCR Voyix.

2. resolved Dec 24, 2025, 11:12 PM UTC

   Command Center is now available for all clients in NAMER. We apologize for this inconvenience and understand the importance of this. Regards, NCR Voyix

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Started Nov 26, 2025, 10:15 AM UTC· resolved Nov 27, 2025, 09:02 AM UTC

1. investigating Nov 26, 2025, 10:15 AM UTC

   Dear Valued Clients, Our monitoring tools have detected errors impacting the Command Center (CMC) for NUA. NCR Voyix teams are actively investigating the issue. Current Impact: Users may be unable to log in to the Command Center. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team

2. investigating Nov 26, 2025, 10:41 AM UTC

   Dear Valued Clients, Our monitoring tools have detected errors impacting the Command Center (CMC) for NUA. Our NCR Voyix teams are gathered on a joint Incident call and actively working on resolving the issue. Current Impact: Users may be unable to log in to the Command Center. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team

3. investigating Nov 26, 2025, 11:05 AM UTC

   Dear Valued Clients, After extensive troubleshooting, we are seeing improvements in Command Center performance, which previously impacted the ability to log in. Our teams are actively working on a permanent resolution to ensure all services operate as expected. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team

4. investigating Nov 26, 2025, 01:08 PM UTC

   Dear Valued Clients, After extensive troubleshooting, we are seeing improvements in Command Center performance, which previously impacted the ability to log in. Our teams are still actively working on a permanent resolution to ensure all services operate as expected. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team

5. investigating Nov 26, 2025, 02:06 PM UTC

   Investigating Dear Valued Clients, After extensive troubleshooting, we are seeing improvements in Command Center performance, which previously impacted the ability to log in. Our teams are still actively working on a permanent resolution to ensure all services operate as expected. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team

6. monitoring Nov 26, 2025, 02:39 PM UTC

   Investigating Dear Valued Clients, Our NCR Voyix teams actively worked on resolving the issue with inability to log into Command Center. NCR Voyix teams will further monitor system performance for any additional setbacks. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team

7. resolved Nov 27, 2025, 09:02 AM UTC

   Dear Valued Clients, Our NCR Voyix teams actively worked on resolving the issue that impacted the ability to log into the Command Center. The issue has now been fully resolved, and all services are operating as expected. If you are still experiencing issues with Command Center, please reach out to support desk. We’re on this, The NCR Voyix Team

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Started Nov 13, 2025, 05:28 AM UTC· resolved Nov 13, 2025, 11:48 AM UTC

1. investigating Nov 13, 2025, 05:28 AM UTC

   Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team

2. investigating Nov 13, 2025, 05:31 AM UTC

   Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team

3. identified Nov 13, 2025, 06:51 AM UTC

   Dear Valued Clients, Our monitoring systems have detected an issue, and our team is actively working to restore services. We will provide updates as soon as more details become available. If you need immediate assistance, please contact the Support Desk. We’re on this, The NCR Voyix Team

4. monitoring Nov 13, 2025, 07:06 AM UTC

   Dear Valued Clients, The issue has been resolved, and we are monitoring to ensure that there are no additional setbacks. If you are still experiencing issues, please contact the Support Desk. We’re on this, The NCR Voyix Team

5. monitoring Nov 13, 2025, 07:49 AM UTC

   Dear Valued Clients, After extensive monitoring, we are pleased to confirm that this issue is resolved. If you are still experiencing any problems, please contact the Support Desk. We’re on this, The NCR Voyix Team

6. resolved Nov 13, 2025, 11:48 AM UTC

   Dear Valued Clients, After extensive monitoring, we are pleased to confirm that this issue is resolved. If you are still experiencing any problems, please contact the Support Desk. We’re on this, The NCR Voyix Team

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Started Nov 06, 2025, 02:23 PM UTC· resolved Nov 06, 2025, 04:31 PM UTC

1. investigating Nov 06, 2025, 02:23 PM UTC

   We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android. Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved. Payments processing is functioning without issues. Teams have gathered and are investigating. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.

2. identified Nov 06, 2025, 02:50 PM UTC

   NCR Voyix has isolated the cause and are actively working to resolve the issue

3. resolved Nov 06, 2025, 04:31 PM UTC

   NCR Voyix has resolved the issue and confirmed connection is restored. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.

Read the full incident report →

Started Nov 01, 2025, 08:41 AM UTC· resolved Nov 01, 2025, 06:08 PM UTC

1. investigating Nov 01, 2025, 08:41 AM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. We are experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating Nov 01, 2025, 09:25 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. We are still experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. investigating Nov 01, 2025, 10:20 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. We are still experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

4. investigating Nov 01, 2025, 10:56 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. We are still experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

5. investigating Nov 01, 2025, 11:41 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. We are still experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

6. investigating Nov 01, 2025, 12:48 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. We are still experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

7. investigating Nov 01, 2025, 02:14 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. We are still experiencing a temporary issue affecting NCR Voyix Configuration Center. Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

8. investigating Nov 01, 2025, 03:09 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Our monitoring systems alerted us, and we are working hard to restore NCR Voryix Configuration Center services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to support desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

9. monitoring Nov 01, 2025, 04:13 PM UTC

   Dear Valued Clients, We appreciate your patience during the recent issues affecting the Configuration Center. A fix has been successfully implemented, and all services have been restored. We are currently monitoring system performance to ensure continued stability and to proactively address any potential issues or setbacks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

10. resolved Nov 01, 2025, 06:08 PM UTC

    Dear Valued Clients, We’re pleased to inform you that the recent issue affecting the Configuration Center has been successfully resolved. Our teams acted swiftly to restore full functionality and minimize disruption. We are currently conducting a thorough root cause analysis to ensure we fully understand the underlying factors and to implement measures that will prevent recurrence. We will share detailed findings and any follow-up actions as they become available. We’re in this together, The NCR Voyix Team

Read the full incident report →

Started Oct 21, 2025, 05:05 AM UTC· resolved Oct 21, 2025, 12:49 PM UTC

1. investigating Oct 21, 2025, 05:05 AM UTC

   Dear Valued Clients, Update on Service Disruption: We are currently experiencing a temporary issue affecting NCR Voyix CFC services. Quick Action: Our monitoring systems have detected a degradation in performance, and the system is not operating at full capacity. We are taking swift action to restore services to 100% functionality. Updates will be shared as soon as more information becomes available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating Oct 21, 2025, 06:10 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CFC services. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to the support desk. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. investigating Oct 21, 2025, 07:20 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CFC services. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to the support desk. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

4. monitoring Oct 21, 2025, 07:33 AM UTC

   Dear Valued Clients, Thank you for your patience. We’re pleased to confirm that CFC services in the NAMER region have been restored. Our teams will continue to closely monitor performance to ensure stability and to proactively address any further issues that may arise. We appreciate your continued understanding and support. We’re in this together, The NCR Voyix Team

5. monitoring Oct 21, 2025, 12:48 PM UTC

   Dear Valued Clients, Thank you for your patience. We’re pleased to confirm that, following extensive monitoring, the issues affecting CFC services and performance degradation in the NAMER region have been successfully resolved. All services are now operating as expected. We’re in this together, The NCR Voyix Team

6. resolved Oct 21, 2025, 12:49 PM UTC

   Dear Valued Clients, Thank you for your patience. We’re pleased to confirm that, following extensive monitoring, the issues affecting CFC services and performance degradation in the NAMER region have been successfully resolved. All services are now operating as expected. We’re in this together, The NCR Voyix Team

Read the full incident report →

Started Oct 15, 2025, 09:26 PM UTC· resolved Oct 16, 2025, 01:48 PM UTC

1. investigating Oct 15, 2025, 09:26 PM UTC

   We are currently investigating an issue that may be affecting your environment following the installation of the most recent Windows OS update. This update appears to be causing errors with ATO and disrupting online ordering functionality. Our focus remains on supporting your environment and minimizing any operational impact during this time. Recommendation: We advise at this time to pause performing a Windows OS update until further notice. If the update has already been applied, at the current time take the necessary steps to removing the patch and notify us of the results so we can continue to assist. We appreciate your patience and understanding as we work toward restoring full functionality.

2. monitoring Oct 15, 2025, 11:45 PM UTC

   NCR Voyix, in collaboration with our support partner, has identified and mitigated the issue related to the recent Windows OS update that impacted Aloha Take-Out (ATO) functionality. If you are still experiencing related errors, please contact the Support Desk for assistance. Our team is prepared to walk you through the corrective measures. We appreciate your continued partnership and remain committed to ensuring a stable and reliable experience.

3. resolved Oct 16, 2025, 01:48 PM UTC

   Our support partner applied a corrective fix on Wednesday evening at 8:00 PM EDT. NCR Voyix has successfully verified the resolution in a controlled lab environment, confirming stability over a 12-hour period. The support vendor’s Windows engineering team has rolled back the fix associated with the recent update. The current guidance is as follows: If the patch is already installed, a simple reboot of the affected machines should resolve the issue. If the patch has not been installed, it is recommended to install the update and then reboot the machine. If you continue to experience any issues after following these steps, please contact the Support Desk for assistance. Our team is ready to walk you through the corrective measures. Customer satisfaction is our top priority, and we appreciate your continued partnership as we work to ensure a stable and reliable experience.

Read the full incident report →

Started Sep 26, 2025, 02:09 PM UTC· resolved Sep 26, 2025, 10:09 PM UTC

1. investigating Sep 26, 2025, 02:09 PM UTC

   NCR VOYIX is currently aware of and actively investigating intermittent failures within the WebEPS Payments Gateway (eCommerce). These disruptions are impacting the functionality of the Online Ordering API, Online Ordering Classic, and Digital Ordering platforms. We are working to resolve the issue and will provide updates as soon as meaningful progress is made.

2. investigating Sep 26, 2025, 06:04 PM UTC

   We are still actively investigating the intermittent issues with our WebEPS Payments Gateway, which may affect Online Ordering services including API, Classic, and Digital platforms. We’ll keep you updated as we make progress.

3. resolved Sep 26, 2025, 10:09 PM UTC

   NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure ongoing stability. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction remains our highest priority—if you are experiencing any issues, please contact support for assistance.

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Started Sep 12, 2025, 08:57 AM UTC· resolved Sep 12, 2025, 11:00 AM UTC

1. investigating Sep 12, 2025, 08:57 AM UTC

   Dear Valued Clients, We are experiencing a temporary issue affecting NCR Voyix Command Center. This is NOT affecting Online Orders, but it is affecting remote connection functionality. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating Sep 12, 2025, 09:58 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to Support Desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. monitoring Sep 12, 2025, 10:47 AM UTC

   Dear Valued Clients, We were experiencing a temporary issue affecting NCR Voyix Command Center. Our monitoring systems promptly detected the issue, allowing our teams to take immediate action. Services have now been fully restored, and we continue to monitor closely to ensure ongoing stability. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

4. resolved Sep 12, 2025, 11:00 AM UTC

   Dear Valued Clients, We’re pleased to confirm that the issue affecting the NCR Voyix Command Center has been resolved. Following thorough monitoring, we’ve observed no degradation in service, and the environment continues to perform optimally Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. We’re on this, The NCR Voyix Team

Read the full incident report →

Started Sep 11, 2025, 04:21 PM UTC· resolved Sep 12, 2025, 05:58 AM UTC

1. investigating Sep 11, 2025, 04:21 PM UTC

   Dear Valued Clients, We are experiencing a temporary issue affecting NCR Voyix Command Center. We are experiencing a temporary issue affecting NCR Voyix Command Center. This is NOT affecting Online Orders, but it is affecting remote connection functionality. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. monitoring Sep 11, 2025, 05:14 PM UTC

   Dear Valued Clients, We have restored functionality to Command Center. We will continue to monitor over the next few hours. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. monitoring Sep 11, 2025, 08:44 PM UTC

   Dear Valued Clients, Following the last three hours of thorough monitoring, NCR Voyix teams have experienced no service degradation has been observed, and the Command Center environment is performing optimally. We will continue to monitor to ensure ongoing stability and appreciate your continued patience and understanding. If you experience any issues, please contact NCR Voyix Support.

4. resolved Sep 12, 2025, 05:58 AM UTC

   Dear Valued Clients, We’re pleased to confirm that the issue impacting NCR Voyix Command Center has been resolved. After thorough monitoring there has been no degradation of service to Command Center, and the environment is performing optimally. We appreciate your continued patience and understanding. Should you experience any issues, please contact NCR Voyix Support. The NCR Voyix Team

Read the full incident report →

Started Aug 26, 2025, 10:53 AM UTC· resolved Aug 26, 2025, 12:40 PM UTC

1. investigating Aug 26, 2025, 10:53 AM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Update for the US only. Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Aug 26, 2025, 11:19 AM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Update - US. We have identified the issue and are working to resolve the incident. We will keep you updated as we work to resolve this issue. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. resolved Aug 26, 2025, 12:40 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Aloha Update in the US. Services are now fully restored. We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

Read the full incident report →

Started Aug 23, 2025, 12:00 PM UTC· resolved Aug 25, 2025, 03:40 PM UTC

1. investigating Aug 23, 2025, 12:00 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Aug 25, 2025, 09:05 AM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office. Quick Action: We are taking action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We are currently working with 3rd party ISP to resolve the issue from their side. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. resolved Aug 25, 2025, 03:40 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

Read the full incident report →

Started Aug 15, 2025, 04:23 PM UTC· resolved Aug 18, 2025, 10:31 AM UTC

1. monitoring Aug 15, 2025, 04:23 PM UTC

   It has been brought to NCRV's attention regarding ACBO Sales Reporting discrepancies. Engineering has mitigated the concern and aggregated all data from the 12th through the 14th. Should you find any data discrepancies from the 12th, 13th, or 14th, please notify support.

2. resolved Aug 18, 2025, 10:31 AM UTC

   ACBO Sales Reporting discrepancy issues has been resolved.

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Started Aug 05, 2025, 08:47 AM UTC· resolved Aug 05, 2025, 09:13 AM UTC

1. investigating Aug 05, 2025, 08:47 AM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Command Center. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. resolved Aug 05, 2025, 09:13 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Command Center. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

Read the full incident report →

Started Aug 04, 2025, 08:08 PM UTC· resolved Aug 04, 2025, 09:49 PM UTC

1. investigating Aug 04, 2025, 08:08 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix, impacting CMC in NUA01-SEC. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. monitoring Aug 04, 2025, 09:00 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CMC in NUA01- SEC Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. Affected services were rebooted, but our investigation is still ongoing. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. resolved Aug 04, 2025, 09:49 PM UTC

   SERVICE RESTORED Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix CMC in NUA01- SEC. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

Read the full incident report →

Started Jul 22, 2025, 11:09 AM UTC· resolved Jul 22, 2025, 02:15 PM UTC

1. monitoring Jul 22, 2025, 11:09 AM UTC

   Dear Valued Clients, Thank you for your patience, we are currently monitoring the issues. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team

2. monitoring Jul 22, 2025, 12:14 PM UTC

   Dear Valued Clients, Thank you for your patience, we are still monitoring this issue. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're currently still conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team

3. monitoring Jul 22, 2025, 01:10 PM UTC

   Dear Valued Clients, Thank you for your patience, we are still monitoring this issue. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're currently still conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team

4. monitoring Jul 22, 2025, 02:08 PM UTC

   Dear Valued Clients, Thank you for your patience, we are still monitoring this issue. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're currently still conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team

5. resolved Jul 22, 2025, 02:15 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Jul 21, 2025, 12:03 PM UTC· resolved Jul 21, 2025, 12:18 PM UTC

1. investigating Jul 21, 2025, 12:03 PM UTC

   This release includes improvements to Digital Ordering Portal, Connected Payments level 1 data processing, guest checkout, system updates, and routine bug fixes. expected-downtime: 0 minutes

2. resolved Jul 21, 2025, 12:18 PM UTC

   This incident has been resolved.

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Started Jun 26, 2025, 05:11 AM UTC· resolved Jun 26, 2025, 06:44 AM UTC

1. identified Jun 26, 2025, 05:11 AM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Command Centar (CMC). Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Jun 26, 2025, 06:11 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Command Centar (CMC). Our monitoring systems alerted us, leading to immediate resolution efforts. CMC has been fully restored, but we can stil see the degradation on RDF Client login, experiencing slowness where it will take up to a minute to log in. . We are currently working on restoring this also. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

3. resolved Jun 26, 2025, 06:44 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Command Centar (CMC). Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored (CMC and RDF Client). Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Jun 19, 2025, 03:25 PM UTC· resolved Jun 23, 2025, 11:55 AM UTC

1. investigating Jun 19, 2025, 03:25 PM UTC

   This release includes support for alternative loyalty account lookup via stored value card number and support for Level I Data processing for Connected Payments. Expected downtime: 0 minutes

2. resolved Jun 23, 2025, 11:55 AM UTC

   This incident has been resolved.

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Started Jun 10, 2025, 07:51 AM UTC· resolved Jun 10, 2025, 07:51 AM UTC

1. investigating Jun 10, 2025, 07:51 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

2. resolved Jun 10, 2025, 07:51 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started May 28, 2025, 05:50 PM UTC· resolved Jun 10, 2025, 11:43 AM UTC

1. investigating May 28, 2025, 05:50 PM UTC

   This release includes new Web Admin company setting to hide or display manual application of consumer marketing reward dollars. expected-downtime: 0 minutes

2. resolved Jun 10, 2025, 11:43 AM UTC

   This incident has been resolved.

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Started May 16, 2025, 02:42 PM UTC· resolved May 16, 2025, 06:37 PM UTC

1. investigating May 16, 2025, 02:42 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are receiving reports of intermittent connectivity issues with the VNC functionality within Command Cente. Quick Action: We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating May 16, 2025, 03:34 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. investigating May 16, 2025, 04:32 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

4. investigating May 16, 2025, 05:39 PM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

5. resolved May 16, 2025, 06:37 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix intermittent connectivity issues with the VNC functionality within Command Center. Resolved: Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't reoccur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started May 15, 2025, 07:54 AM UTC· resolved May 15, 2025, 10:48 AM UTC

1. investigating May 15, 2025, 07:54 AM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix VNC Functionality for Command Center Quick Action: We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating May 15, 2025, 09:05 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix VNC Functionality for Command Center. Quick Action: We are still working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. investigating May 15, 2025, 10:06 AM UTC

   Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix VNC Functionality for Command Center. Quick Action: We are still working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

4. resolved May 15, 2025, 10:48 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NCR Voyix VNC Functionality for Command Center. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Apr 24, 2025, 06:16 AM UTC· resolved Apr 24, 2025, 09:08 AM UTC

1. monitoring Apr 24, 2025, 06:16 AM UTC

   Small number of Pulse customers may experience difficulty with logging into the Pulse application. The problem has been addressed and we are currently monitoring.

2. resolved Apr 24, 2025, 09:08 AM UTC

   This incident has been resolved.

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Started Apr 23, 2025, 03:35 PM UTC· resolved Apr 24, 2025, 02:12 PM UTC

1. investigating Apr 23, 2025, 03:35 PM UTC

   This release includes system updates and routine bug fixes. expected downtime: 0 minutes

2. resolved Apr 24, 2025, 02:12 PM UTC

   This incident has been resolved.

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