NCR Aloha Outage History

We are currently aware and working on an issue for Command Center for in NAMER. At this time, Command Center is not accessible for clients in the NAMER region. We apologize for this and are working to resolve. NCR Voyix.

Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team

Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team

We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android. Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved. Payments processing is functioning without issues. Teams have gathered and are investigating. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.

We are currently investigating an issue that may be affecting your environment following the installation of the most recent Windows OS update. This update appears to be causing errors with ATO and disrupting online ordering functionality. Our focus remains on supporting your environment and minimizing any operational impact during this time. Recommendation: We advise at this time to pause performing a Windows OS update until further notice. If the update has already been applied, at the current time take the necessary steps to removing the patch and notify us of the results so we can continue to assist. We appreciate your patience and understanding as we work toward restoring full functionality.

NCR VOYIX is currently aware of and actively investigating intermittent failures within the WebEPS Payments Gateway (eCommerce). These disruptions are impacting the functionality of the Online Ordering API, Online Ordering Classic, and Digital Ordering platforms. We are working to resolve the issue and will provide updates as soon as meaningful progress is made.

We are still actively investigating the intermittent issues with our WebEPS Payments Gateway, which may affect Online Ordering services including API, Classic, and Digital platforms. We’ll keep you updated as we make progress.

Dear Valued Clients, We are experiencing a temporary issue affecting NCR Voyix Command Center. This is NOT affecting Online Orders, but it is affecting remote connection functionality. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Command Center. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to Support Desks. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We are experiencing a temporary issue affecting NCR Voyix Command Center. We are experiencing a temporary issue affecting NCR Voyix Command Center. This is NOT affecting Online Orders, but it is affecting remote connection functionality. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Update for the US only. Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Configuration Center and NCR Back Office. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Command Center. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix, impacting CMC in NUA01-SEC. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

This release includes improvements to Digital Ordering Portal, Connected Payments level 1 data processing, guest checkout, system updates, and routine bug fixes. expected-downtime: 0 minutes

This release includes support for alternative loyalty account lookup via stored value card number and support for Level I Data processing for Connected Payments. Expected downtime: 0 minutes

Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

This release includes new Web Admin company setting to hide or display manual application of consumer marketing reward dollars. expected-downtime: 0 minutes

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix VNC Functionality for Command Center Quick Action: We are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix VNC Functionality for Command Center. Quick Action: We are still working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix VNC Functionality for Command Center. Quick Action: We are still working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

This release includes system updates and routine bug fixes. expected downtime: 0 minutes