NCR Aloha experienced a notice incident on July 22, 2025 affecting Command Center-US, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 22, 2025, 11:09 AM UTC
Dear Valued Clients, Thank you for your patience, we are currently monitoring the issues. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team
- monitoring Jul 22, 2025, 12:14 PM UTC
Dear Valued Clients, Thank you for your patience, we are still monitoring this issue. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're currently still conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team
- monitoring Jul 22, 2025, 01:10 PM UTC
Dear Valued Clients, Thank you for your patience, we are still monitoring this issue. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're currently still conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team
- monitoring Jul 22, 2025, 02:08 PM UTC
Dear Valued Clients, Thank you for your patience, we are still monitoring this issue. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Monitoring: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now restored, and we are currently monitoring the issue. Follow-Up: We're currently still conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re on this, The NCR Voyix Team
- resolved Jul 22, 2025, 02:15 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Command Center degradation in the NAMER region. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team