NCR Aloha had 47 outages in the last 2 years totaling 480h 59m of downtime — averaging 1.9 incidents per month.
There were 47 NCR Aloha outages since September 26, 2024 totaling 480h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
This release includes updates to guest checkout, system updates, and routine bug fixes. Expected downtime: 0 minutes
Deployment completed
This release includes updates to guest checkout, system updates, and routine bug fixes. expected downtime: 0 minutes
This incident has been resolved.
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored, but we are still monitoring Systems. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored, but we are still monitoring Systems to make sure everything is running as expected. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting CMC and Online Ordering Services. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting CMC and Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur, as part of root cause analysis teams will be performing mandatory overnight system updates. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
We are continuing to investigate this issue.
We are continuing to investigate this issue.
ear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting CMC and Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur, as part of root cause analysis teams will be performing mandatory overnight system updates. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NBO service. Resolved: There was a configuration change made overnight during the maintenance window that caused slowness and timeouts when accessing NBO service. We have rolled back these changes. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Insight Data Import Quick Action: System is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Aloha Insight Data Import Quick Action: We are issuing mass repolls to restore missing data - we are still investigating the root cause of this issue and will share updates as they become avaliable. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Aloha Insight Data Import. Resolved: Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Insight. Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Aloha Insight Quick Action: We are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Aloha Insight Resolved: Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix CMC VNC. Quick Action: We received reports that services are unavailable, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix CMC VNC. Quick Action: A fix has been implemented and we are monitoring the results. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NCR Voyix CMC VNC. Resolved: Our internal teams have alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We appreciate your patience. We are still working on restoring the services. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Pulse Realtime. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Pulse Realtime. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCRV Online Ordering Classic-US Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Adding new affected component.
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Digital Ordering-US and it has been resolved. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
We are currently investigating this issue.
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Multiple ALOHA Services in NAMER. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Multiple ALOHA Services in NAMER. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Online Ordering Classic-APAC, Online Ordering API-APAC and Ordering Essentials-APAC Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Online Ordering Classic-APAC, Online Ordering API-APAC and Ordering Essentials-APAC Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Online Ordering Classic-APAC, Online Ordering API-APAC and Ordering Essentials-APAC. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will be monitoring the service, we will communicate with you as quickly as possible if anything changes, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
This incident has been resolved.
Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting affecting Command Center VNC functionality. Resolved: We have confirmed that VNC functionality in Command Center is working. We will continue to investigate the cause but have confirmed all systems operating correctdly. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the CMC services. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center - US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, the CMC services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Command Center - US Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, the CMC services have been restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Monitoring: Investigation was performed, and a troublesome pod was identified. This pod was restarted and imports have resumed. The team will continue to monitor for issues. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting Aloha Stored Value. Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting Aloha Stored Value. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Stored Value. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix impacting CMC for NAMER region. Quick Action: We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix, Command Center - US Resolved: Our teams rebooted affected services, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting Mobile Pay - US and Mobile Pay API - US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: Update on Service Disruption: We are experiencing a temporary issue affecting Mobile Pay - US and Mobile Pay API - US with limited instances of MP unavailable. Quick Action: Our teams are still working on the resolution of the following impacted components. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Resolved: The fix was implemented and impacted services have been restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting Pulse Realtime. Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting Pulse Realtime. VM restarts performed, we are monitoring. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Pulse Realtime. Resolved: We were alerted of the issue, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting Degraded Performance - OE API - impacting ordering. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We have determined that our third party DNS provider is experiencing an issue affecting DNS resolution. We’re working with this partner to restore services as soon as possible. They are reporting DNS timeouts and slowed responses for users in EAST and CENTRAL with some improvement in US EAST being reported. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting performance - OE API - impacting ordering. Resolved: We were alerted of the issue, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team