NCR Aloha Outage History
NCR Aloha is up right nowPingoru has recorded 49 incidents for NCR Aloha: 6 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 592 (0%) |
Incidents, newest first
Notice April 17, 2025 0422-North America-NCRVoyix Online Ordering-Release-25.1.1 #12505 4d 19h Online Ordering Classic-US, Online Ordering API-US
Started Apr 17, 2025, 05:22 PM UTC· resolved Apr 22, 2025, 12:55 PM UTC
- investigating Apr 17, 2025, 05:22 PM UTC
This release includes updates to guest checkout, system updates, and routine bug fixes. Expected downtime: 0 minutes
- resolved Apr 22, 2025, 12:55 PM UTC
Deployment completed
Notice April 11, 2025 0415-NOLO-Asia-Pacific-Release-25.1.1 #12447 5d 19h Online Ordering Classic-APAC, Online Ordering API-APAC
Started Apr 11, 2025, 09:38 PM UTC· resolved Apr 17, 2025, 05:25 PM UTC
- investigating Apr 11, 2025, 09:38 PM UTC
This release includes updates to guest checkout, system updates, and routine bug fixes. expected downtime: 0 minutes
- resolved Apr 17, 2025, 05:25 PM UTC
This incident has been resolved.
Notice March 7, 2025 Pulse Mobile Service Degradation (Data Flow) impacting Insight 2h 21m Aloha Insight-US, Pulse Realtime-US
Started Mar 07, 2025, 03:20 PM UTC· resolved Mar 07, 2025, 05:41 PM UTC
- monitoring Mar 07, 2025, 03:20 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored, but we are still monitoring Systems. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- monitoring Mar 07, 2025, 04:45 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored, but we are still monitoring Systems to make sure everything is running as expected. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- resolved Mar 07, 2025, 05:41 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Insight Data Flow. Resolved: Our monitoring systems alerted us, leading to resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Notice March 3, 2025 Service degraded for CMC and Online Ordering 1h 18m Command Center-US, Online Ordering Classic-US, Online Ordering API-US, Ordering Essentials-US
Started Mar 03, 2025, 06:41 PM UTC· resolved Mar 03, 2025, 08:00 PM UTC
- investigating Mar 03, 2025, 06:41 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting CMC and Online Ordering Services. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Mar 03, 2025, 06:42 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting CMC and Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur, as part of root cause analysis teams will be performing mandatory overnight system updates. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- investigating Mar 03, 2025, 07:58 PM UTC
We are continuing to investigate this issue.
- investigating Mar 03, 2025, 07:59 PM UTC
We are continuing to investigate this issue.
- resolved Mar 03, 2025, 08:00 PM UTC
ear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting CMC and Online Ordering Services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur, as part of root cause analysis teams will be performing mandatory overnight system updates. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Notice February 24, 2025 NCR Back Office Degraded Performance – NCR Back Office (NBO)-US
Started Feb 24, 2025, 03:02 PM UTC· resolved Feb 24, 2025, 03:02 PM UTC
- resolved Feb 24, 2025, 03:02 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NBO service. Resolved: There was a configuration change made overnight during the maintenance window that caused slowness and timeouts when accessing NBO service. We have rolled back these changes. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Major February 20, 2025 Aloha Insight Data Import Issue 1h 45m Aloha Insight-US
Started Feb 20, 2025, 05:39 PM UTC· resolved Feb 20, 2025, 07:24 PM UTC
- investigating Feb 20, 2025, 05:39 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Insight Data Import Quick Action: System is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Feb 20, 2025, 06:12 PM UTC
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Aloha Insight Data Import Quick Action: We are issuing mass repolls to restore missing data - we are still investigating the root cause of this issue and will share updates as they become avaliable. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Feb 20, 2025, 07:24 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Aloha Insight Data Import. Resolved: Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Major February 17, 2025 Aloha Insight - Reports unavailable 1h 48m Aloha Insight-US
Started Feb 17, 2025, 05:15 PM UTC· resolved Feb 17, 2025, 07:03 PM UTC
- investigating Feb 17, 2025, 05:15 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Aloha Insight. Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Feb 17, 2025, 06:14 PM UTC
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Aloha Insight Quick Action: We are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Feb 17, 2025, 07:03 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Aloha Insight Resolved: Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Critical February 11, 2025 CMC VNC Unavailable in APAC 35m Command Center-APAC
Started Feb 11, 2025, 11:07 AM UTC· resolved Feb 11, 2025, 11:43 AM UTC
- identified Feb 11, 2025, 11:07 AM UTC
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix CMC VNC. Quick Action: We received reports that services are unavailable, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Feb 11, 2025, 11:34 AM UTC
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix CMC VNC. Quick Action: A fix has been implemented and we are monitoring the results. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Feb 11, 2025, 11:43 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix NCR Voyix CMC VNC. Resolved: Our internal teams have alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Notice February 7, 2025 Pulse Realtime Sales Data is not reporting live data in NAMER region 1h 30m Pulse Realtime-US
Started Feb 07, 2025, 07:54 AM UTC· resolved Feb 07, 2025, 09:24 AM UTC
- identified Feb 07, 2025, 07:54 AM UTC
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- identified Feb 07, 2025, 08:48 AM UTC
Dear Valued Clients, We appreciate your patience. We are still working on restoring the services. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Pulse Realtime. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Feb 07, 2025, 09:24 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Pulse Realtime. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Critical January 30, 2025 Digital Ordering in Restaurants - no location is browsable/accessible to place an order 1h 7m Digital Ordering-US
Started Jan 30, 2025, 11:41 PM UTC· resolved Jan 31, 2025, 12:48 AM UTC
- investigating Jan 30, 2025, 11:41 PM UTC
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCRV Online Ordering Classic-US Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Jan 30, 2025, 11:46 PM UTC
Adding new affected component.
- resolved Jan 31, 2025, 12:48 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Digital Ordering-US and it has been resolved. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Notice December 26, 2024 NCR Voyix - Restaurant services degraded - affected by MS Azure outage in South US 4h 20m Aloha Insight-US, Aloha Loyalty-US, Aloha Stored Value-US, Aloha Update-US and 6 more
Started Dec 26, 2024, 08:35 PM UTC· resolved Dec 27, 2024, 12:56 AM UTC
- investigating Dec 26, 2024, 08:35 PM UTC
We are currently investigating this issue.
- investigating Dec 26, 2024, 08:49 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Multiple ALOHA Services in NAMER. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Dec 27, 2024, 12:56 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Multiple ALOHA Services in NAMER. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Critical December 13, 2024 Ordering Application degraded - APAC region 2h Online Ordering Classic-APAC, Online Ordering API-APAC, Ordering Essentials-APAC
Started Dec 13, 2024, 03:06 AM UTC· resolved Dec 13, 2024, 05:06 AM UTC
- identified Dec 13, 2024, 03:06 AM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Online Ordering Classic-APAC, Online Ordering API-APAC and Ordering Essentials-APAC Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Dec 13, 2024, 04:10 AM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Online Ordering Classic-APAC, Online Ordering API-APAC and Ordering Essentials-APAC Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Dec 13, 2024, 05:06 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Online Ordering Classic-APAC, Online Ordering API-APAC and Ordering Essentials-APAC. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Notice December 6, 2024 Pulse Reporting Degraded Performance in Hospitality 1d 10h Pulse Realtime-US
Started Dec 06, 2024, 05:03 AM UTC· resolved Dec 07, 2024, 03:57 PM UTC
- investigating Dec 06, 2024, 05:03 AM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Dec 06, 2024, 06:15 AM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Dec 06, 2024, 07:47 AM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Dec 06, 2024, 09:43 AM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will be monitoring the service, we will communicate with you as quickly as possible if anything changes, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Dec 07, 2024, 03:57 PM UTC
This incident has been resolved.
Major December 4, 2024 Virtual Network Connection (VNC) Intermittently Unavailable for Command Center in NAMER Region 3h 43m Command Center-US
Started Dec 04, 2024, 12:56 PM UTC· resolved Dec 04, 2024, 04:40 PM UTC
- investigating Dec 04, 2024, 12:56 PM UTC
Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Dec 04, 2024, 03:01 PM UTC
Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Dec 04, 2024, 04:40 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting affecting Command Center VNC functionality. Resolved: We have confirmed that VNC functionality in Command Center is working. We will continue to investigate the cause but have confirmed all systems operating correctdly. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Major December 3, 2024 Command Center Services degraded - NAMER 1h 37m Command Center-US
Started Dec 03, 2024, 03:57 PM UTC· resolved Dec 03, 2024, 05:34 PM UTC
- investigating Dec 03, 2024, 03:57 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the CMC services. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center - US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Dec 03, 2024, 04:06 PM UTC
Dear Valued Clients, Thank you for your patience, the CMC services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Command Center - US Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- resolved Dec 03, 2024, 05:34 PM UTC
Dear Valued Clients, Thank you for your patience, the CMC services have been restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Notice November 26, 2024 NOLO data imports failures on 11/25 6d 18h Online Ordering Classic-US, Online Ordering API-US, Ordering Essentials-US
Started Nov 26, 2024, 10:07 PM UTC· resolved Dec 03, 2024, 04:08 PM UTC
- monitoring Nov 26, 2024, 10:07 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Monitoring: Investigation was performed, and a troublesome pod was identified. This pod was restarted and imports have resumed. The team will continue to monitor for issues. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- resolved Dec 03, 2024, 04:08 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Major November 15, 2024 Aloha Stored Value is Degraded 2h 1m Aloha Stored Value-US
Started Nov 15, 2024, 11:25 PM UTC· resolved Nov 16, 2024, 01:27 AM UTC
- identified Nov 15, 2024, 11:25 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting Aloha Stored Value. Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- identified Nov 16, 2024, 12:35 AM UTC
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting Aloha Stored Value. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Nov 16, 2024, 01:27 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting Aloha Stored Value. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team