Resolved after 2 hours 7 minutes, affecting Silver Essentials-US, on November 6, 2025.
NCR Voyix has resolved the issue and confirmed connection is restored. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.
Affected components
Update timeline
- investigating Nov 06, 2025, 02:23 PM UTC
We are receiving reports of users noticing a red cloud on their Silver Essentials POS running on Android. Upstream and downstream connections to the POS are currently affected. You can expect that your chages in the Back Office will not download to the POS as well as transactions not uploading to the Back Office. Reporting will be affected until issue is resolved. Payments processing is functioning without issues. Teams have gathered and are investigating. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.
- identified Nov 06, 2025, 02:50 PM UTC
NCR Voyix has isolated the cause and are actively working to resolve the issue
- resolved Nov 06, 2025, 04:31 PM UTC
NCR Voyix has resolved the issue and confirmed connection is restored. We apologize for any inconvenience this service disruption may have caused. If you have any related issues, please contact us at 877-270-3475, email us at: [email protected] or chat via Back Office.
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