NCR Aloha experienced a notice incident on September 11, 2025 affecting Command Center-US, lasting 13h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 04:21 PM UTC
Dear Valued Clients, We are experiencing a temporary issue affecting NCR Voyix Command Center. We are experiencing a temporary issue affecting NCR Voyix Command Center. This is NOT affecting Online Orders, but it is affecting remote connection functionality. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Sep 11, 2025, 05:14 PM UTC
Dear Valued Clients, We have restored functionality to Command Center. We will continue to monitor over the next few hours. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Sep 11, 2025, 08:44 PM UTC
Dear Valued Clients, Following the last three hours of thorough monitoring, NCR Voyix teams have experienced no service degradation has been observed, and the Command Center environment is performing optimally. We will continue to monitor to ensure ongoing stability and appreciate your continued patience and understanding. If you experience any issues, please contact NCR Voyix Support.
- resolved Sep 12, 2025, 05:58 AM UTC
Dear Valued Clients, We’re pleased to confirm that the issue impacting NCR Voyix Command Center has been resolved. After thorough monitoring there has been no degradation of service to Command Center, and the environment is performing optimally. We appreciate your continued patience and understanding. Should you experience any issues, please contact NCR Voyix Support. The NCR Voyix Team