NCR Aloha incident
Configuration Center degraded in Namer region
NCR Aloha experienced a notice incident on October 21, 2025 affecting Configuration Center-US, lasting 7h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 05:05 AM UTC
Dear Valued Clients, Update on Service Disruption: We are currently experiencing a temporary issue affecting NCR Voyix CFC services. Quick Action: Our monitoring systems have detected a degradation in performance, and the system is not operating at full capacity. We are taking swift action to restore services to 100% functionality. Updates will be shared as soon as more information becomes available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Oct 21, 2025, 06:10 AM UTC
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CFC services. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to the support desk. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Oct 21, 2025, 07:20 AM UTC
Dear Valued Clients, We appreciate your patience. We are still assessing the incident. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix CFC services. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. If you need to speak with someone, please reach out to the support desk. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Oct 21, 2025, 07:33 AM UTC
Dear Valued Clients, Thank you for your patience. We’re pleased to confirm that CFC services in the NAMER region have been restored. Our teams will continue to closely monitor performance to ensure stability and to proactively address any further issues that may arise. We appreciate your continued understanding and support. We’re in this together, The NCR Voyix Team
- monitoring Oct 21, 2025, 12:48 PM UTC
Dear Valued Clients, Thank you for your patience. We’re pleased to confirm that, following extensive monitoring, the issues affecting CFC services and performance degradation in the NAMER region have been successfully resolved. All services are now operating as expected. We’re in this together, The NCR Voyix Team
- resolved Oct 21, 2025, 12:49 PM UTC
Dear Valued Clients, Thank you for your patience. We’re pleased to confirm that, following extensive monitoring, the issues affecting CFC services and performance degradation in the NAMER region have been successfully resolved. All services are now operating as expected. We’re in this together, The NCR Voyix Team