NCR Aloha incident

WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering

NCR Aloha experienced a minor incident on September 26, 2025 affecting Digital Ordering-US and Online Ordering Classic-US and 1 more component, lasting 8h. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2025, 02:09 PM UTC
Resolved: Sep 26, 2025, 10:09 PM UTC
Duration: 8h
Detected by Pingoru: Sep 26, 2025, 02:09 PM UTC

Affected components

Digital Ordering-USOnline Ordering Classic-USOnline Ordering API-US

Update timeline

investigating Sep 26, 2025, 02:09 PM UTC

NCR VOYIX is currently aware of and actively investigating intermittent failures within the WebEPS Payments Gateway (eCommerce). These disruptions are impacting the functionality of the Online Ordering API, Online Ordering Classic, and Digital Ordering platforms. We are working to resolve the issue and will provide updates as soon as meaningful progress is made.
investigating Sep 26, 2025, 06:04 PM UTC

We are still actively investigating the intermittent issues with our WebEPS Payments Gateway, which may affect Online Ordering services including API, Classic, and Digital platforms. We’ll keep you updated as we make progress.
resolved Sep 26, 2025, 10:09 PM UTC

NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure ongoing stability. We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction remains our highest priority—if you are experiencing any issues, please contact support for assistance.