NCR Aloha experienced a notice incident on November 13, 2025 affecting Online Ordering Classic-APAC, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 05:28 AM UTC
Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team
- investigating Nov 13, 2025, 05:31 AM UTC
Dear Valued Clients, Our monitoring systems have detected a temporary issue affecting NCR Voyix Online Ordering. Our team is actively investigating and taking immediate steps to restore full functionality. We understand the critical role our services play in your operations and appreciate your patience and understanding. Further updates will be provided as soon as more information becomes available. We’re on this, The NCR Voyix Team
- identified Nov 13, 2025, 06:51 AM UTC
Dear Valued Clients, Our monitoring systems have detected an issue, and our team is actively working to restore services. We will provide updates as soon as more details become available. If you need immediate assistance, please contact the Support Desk. We’re on this, The NCR Voyix Team
- monitoring Nov 13, 2025, 07:06 AM UTC
Dear Valued Clients, The issue has been resolved, and we are monitoring to ensure that there are no additional setbacks. If you are still experiencing issues, please contact the Support Desk. We’re on this, The NCR Voyix Team
- monitoring Nov 13, 2025, 07:49 AM UTC
Dear Valued Clients, After extensive monitoring, we are pleased to confirm that this issue is resolved. If you are still experiencing any problems, please contact the Support Desk. We’re on this, The NCR Voyix Team
- resolved Nov 13, 2025, 11:48 AM UTC
Dear Valued Clients, After extensive monitoring, we are pleased to confirm that this issue is resolved. If you are still experiencing any problems, please contact the Support Desk. We’re on this, The NCR Voyix Team