Namirial incident
Trust And Sign SMS OTP delivery unavailable for electronic signatures
Ongoing since 12:34 AM UTC.
We have identified the cause of the SMS OTP delivery failure. Both of our SMS delivery channels are unavailable at the same time: one provider is unreachable, and a certificate change on the second provider prevents secure connections from our platform. We are working on restoring at least one channel.
Update timeline
- investigating Nov 11, 2026, 12:34 AM UTC
We are currently experiencing an issue affecting the delivery of SMS one-time passwords (OTP). Since 00:34 UTC (01:34 CET) on November 11, 2026, our platform is unable to send SMS OTP codes. As a result, signers cannot complete electronic signatures that require SMS OTP authentication. Signature attempts return a temporary error ("Activation is held, please try again"). Other features are not affected. Our on-call team is investigating with our SMS providers. We will post an update as soon as possible.
- investigating Nov 11, 2026, 12:50 AM UTC
We have identified the cause of the SMS OTP delivery failure. Both of our SMS delivery channels are unavailable at the same time: one provider is unreachable, and a certificate change on the second provider prevents secure connections from our platform. We are working on restoring at least one channel.
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