Namirial incident
Degraded performance on Qualified Electronic Signature
Resolved after 1 hour 10 minutes, on September 30, 2026.
The issue affecting our Qualified Electronic Signature (QES) service has been resolved as of 12:00 CEST. The qualified certificate issuance service is now fully operational. We apologize for the inconvenience and thank you for your patience.
Update timeline
- investigating Sep 30, 2026, 08:50 AM UTC
We are currently experiencing issues with our Qualified Electronic Signature (QES) service since approximately 10:45 CEST. Signers may encounter errors or long response times when displaying the certificate consent or when validating the SMS OTP code to complete a qualified signature. Other signature levels (simple and advanced) are not impacted. Our teams have identified the issue in the qualified certificate issuance service and are actively working on its resolution. We recommend that affected signers retry later. We will provide an update within the next 30 minutes or as soon as more information is available. We apologize for the inconvenience.
- resolved Sep 30, 2026, 10:00 AM UTC
The issue affecting our Qualified Electronic Signature (QES) service has been resolved as of 12:00 CEST. The qualified certificate issuance service is now fully operational. We apologize for the inconvenience and thank you for your patience.
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