Resolved after 30 minutes, affecting Private email, on November 12, 2026.
The issue with loading should be resolved now. The service will be fully restored in up to 10-15 minutes.
Affected components
Update timeline
- investigating Nov 12, 2026, 11:01 AM UTC
Dear Customers, We regret to inform you that Private Email Service is experiencing intermittent issues with webmail loading. The issue is being investigated. Unfortunately, we do not have any ETA so far. However, we will update the status post with details in 15-20 minutes. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding in this matter. We’ll keep you updated here on a regular basis as we learn more details. Kind Regards, Namecheap Support Team
- identified Nov 12, 2026, 11:08 AM UTC
Email clients with IMAP/POP/SMTP connections are also affected. This is being investigated. We highly appreciate your patience and understanding in this matter.
- identified Nov 12, 2026, 11:24 AM UTC
We are still working to resolve the issue. We sincerely apologize for the inconvenience. Your patience is highly appreciated.
- resolved Nov 12, 2026, 11:32 AM UTC
The issue with loading should be resolved now. The service will be fully restored in up to 10-15 minutes.
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