movingimage Outage History

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. On 20 August 2026, between 10:02 and 10:18 CEST, some users experienced problems signing in to the platform. The cause was a rate limit within one of the components that temporarily restricted authentication requests. The issue has been dealt with, and all services have been fully operational since 10:18 CEST. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the issue affecting the player between 11:15 and 11:45 has now been fully resolved. During this period, some users may have encountered a "Permission Denied!" error message when accessing the player. Our team identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Should you have any questions, please do not hesitate to contact us. Kind regards, Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the thumbnail creation and video transcoding in VideoManager Pro. For some videos no thumbnail could be generated or video transcoding failed. We have identified affected videos, triggered the transcoding and will also recover affected thumbnails. In case you need the thumbnail earlier you can always generate a new one manually, of course. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

This incident has been resolved.

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 13:19h CET and lasted until 16:15h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 10:15h CET and lasted until 11:30h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

This incident has been resolved.

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: Keycloak Issue started around 15:00h CET and took aprox 20 minutes to resolve from service degradation to fully operational. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced connectivity issue between VideoManager PRO and database. It took us approximately 10 minutes to resolve. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Virtual Event Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. Due to very large amount of user we faced issue with autoscaling of CorporateTube and dependent systems. Issue was resolved during a day from total outage to partial degradation. Steps we took will improve reliability in case of the similar unprecedented loads as we had during this incident. The restored services are listed below: CorporateTube Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced glitch in our autoscaling infrastructure which was resolved in approx 10min. We are sorry for the inconvenience it caused. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the autoscalling module of movingimage Webcast which let to issues when a user tried to login to Webcast Manager or Operator. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

A issue was found on a frontend component and a fix was applied. We apologize for any inconvenience caused and thank you for your patience and understanding.

We encountered an issue affecting some of the Create APIs, where the response header returned an incorrect location. The problem was identified and resolved, and the service is now fully operational. Incident duration: 26/03/2025 - 19:00 to 28/03/2025 - 13:10. If you encountered difficulties during this period, we recommend retrying your video uploads. Should you experience any further issues or require assistance, please contact our support team. We apologize for any inconvenience caused and thank you for your patience and understanding.