- Detected by Pingoru
- Apr 22, 2026, 07:16 PM UTC
- Resolved
- Apr 22, 2026, 07:29 PM UTC
- Duration
- 12m
Affected: Morningstar Plan Advantage
Timeline · 2 updates
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investigating Apr 22, 2026, 07:16 PM UTC
Morningstar Plan Advantage User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you with further updates as they become available. If you have any further questions or needs, please contact the Morningstar Relationship Manager.
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resolved Apr 22, 2026, 07:29 PM UTC
We have fixed the issue that caused the outage. We always strive to deliver the highest-quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or continue to experience issues, please contact the Relationship Manager.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 07:02 PM UTC
- Resolved
- Apr 22, 2026, 07:04 PM UTC
- Duration
- 2m
Affected: Morningstar Retirement Manager
Timeline · 2 updates
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identified Apr 22, 2026, 07:02 PM UTC
Morningstar Retirement Manager is currently experiencing an partial outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
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resolved Apr 22, 2026, 07:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 01, 2026, 07:52 AM UTC
- Resolved
- Jan 01, 2026, 10:02 AM UTC
- Duration
- 2h 10m
Affected: Retirement Manager User ExperienceEZ Enroll APIExpress APIRetirement Checkup and Easy Enroll
Timeline · 3 updates
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investigating Jan 01, 2026, 07:52 AM UTC
Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
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investigating Jan 01, 2026, 08:51 AM UTC
We are continuing to investigate this issue.
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resolved Jan 01, 2026, 10:02 AM UTC
We have fixed the issue that affected the [performance |availability |functionality (if functionality, list specific functionality)] of Morningstar [affected service or product name] [give timeframe]. The problem occurred because [list cause in simple, jargon-free terms] and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support [for affected service or product].
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:09 PM UTC
- Resolved
- Nov 18, 2025, 06:04 PM UTC
- Duration
- 3h 54m
Affected: Morningstar Advisor WorkstationMorningstar Document LibraryMorningstar Direct
Timeline · 2 updates
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identified Nov 18, 2025, 02:09 PM UTC
Morningstar is experiencing product availability and functionality issues due to a current outage with Cloudflare. As such, clients may be unable to access Morningstar products or experience intermittent degradation. Our teams are actively working to minimize disruption to your experience. We apologize for the inconvenience and will update you as we work to resolve the issue. For the latest updates, please visit status.morningstar.com. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.
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resolved Nov 18, 2025, 06:04 PM UTC
We are pleased to inform you that the recent service disruption caused by an outage with Cloudflare has been resolved. Morningstar products are now fully operational, and all functionality has been restored. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as our teams worked diligently to address the issue. If you have any further questions or continue to experience any issues, please do not hesitate to reach out to Morningstar Support.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 12:58 PM UTC
- Resolved
- Oct 21, 2025, 12:10 AM UTC
- Duration
- 11h 12m
Affected: Morningstar Advisor WorkstationMorningstar Fund API CenterMorningstar Equity API CenterMorningstar Managed Investment Data FeedsMorningstar Global Equity Data FeedsMorningstar Research FeedsMorningstar Data ServicesMorningstar On DemandMorningstar DirectMorningstar Direct Web ServicesMorningstar Plan AdvantageCore Advice Solution on CloudAdvisor Managed Accounts – Client and RK Portal
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 11:55 AM UTC
- Resolved
- Oct 20, 2025, 01:20 PM UTC
- Duration
- 1h 25m
Affected: Advisor Managed Accounts – Client and RK Portal
Timeline · 3 updates
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investigating Oct 20, 2025, 11:55 AM UTC
Advisor Managed Accounts – Client and RK Portal User Experience is currently experiencing a degraded performance while trying to login to the portal. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
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investigating Oct 20, 2025, 01:17 PM UTC
We are continuing to investigate this issue.
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resolved Oct 20, 2025, 01:20 PM UTC
We have fixed the issue that caused the outage of Advisor Managed Accounts – Client and RK Portal We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
Read the full incident report →
Critical October 20, 2025 - Detected by Pingoru
- Oct 20, 2025, 10:34 AM UTC
- Resolved
- Oct 20, 2025, 01:19 PM UTC
- Duration
- 2h 45m
Affected: EZ Enroll APIExpress API
Timeline · 3 updates
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investigating Oct 20, 2025, 10:34 AM UTC
Retirement Manager EZ Enroll API And Express API is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
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investigating Oct 20, 2025, 01:17 PM UTC
We are continuing to investigate this issue.
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resolved Oct 20, 2025, 01:19 PM UTC
We have fixed the issue that caused the outage of Retirement Manager EZ Enroll API And Express API. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2025, 12:17 PM UTC
- Resolved
- Oct 20, 2025, 12:56 PM UTC
- Duration
- 3d
Affected: Morningstar Managed Investment Data Feeds
Timeline · 2 updates
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identified Oct 17, 2025, 12:17 PM UTC
Morningstar Data Feeds experienced a file production issue, resulting in a delay in the delivery of numerous daily files. Our team has resolved the issue and is in the process of regenerating the impacted feeds for delivery. We apologize for the inconvenience. Contact Morningstar Support if you have any additional questions or needs.
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resolved Oct 20, 2025, 12:56 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 25, 2025 - Detected by Pingoru
- Sep 25, 2025, 01:28 PM UTC
- Resolved
- Sep 26, 2025, 01:43 PM UTC
- Duration
- 1d
Affected: Morningstar Managed Investment Data Feeds
Timeline · 5 updates
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identified Sep 25, 2025, 01:28 PM UTC
Morningstar Data Feeds experienced a file production issue, resulting in a delay in the delivery of numerous daily files. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.
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investigating Sep 25, 2025, 03:34 PM UTC
We are currently investigating this issue.
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investigating Sep 25, 2025, 03:49 PM UTC
We are providing you with an update regarding the file production issue we communicated earlier. Due to a database issue, the files delivered today are smaller than usual. We are actively working to address this, and we expect the updates to be included in tomorrow's delta files. Our team is continuing to work on the problem. We will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.
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investigating Sep 25, 2025, 08:40 PM UTC
We are writing to provide an update on the recent file production issue impacting Morningstar Data Feeds. The majority of feeds have been successfully processed and delivered and certain AllHoldings feeds are expected to complete by the end of the day. To assist you in tracking the specific feeds affected, we’ve prepared an impact spreadsheet for your reference. You can access it here - https://advisor.morningstar.com/Enterprise/VTC/DF_ImpactedFeeds092525.xlsx. We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience as we work to process the remaining feeds. Please contact Morningstar Support with any additional questions or needs. Thank you for your understanding.
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resolved Sep 26, 2025, 01:43 PM UTC
We have fixed the issue that affected the file production of Morningstar Data Feeds. The production for all impacted files has completed and clients can consume the delta files for the updated data. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2025, 01:15 PM UTC
- Resolved
- Jul 02, 2025, 01:47 PM UTC
- Duration
- 32m
Affected: Morningstar Direct
Timeline · 2 updates
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identified Jul 02, 2025, 01:15 PM UTC
Morningstar Direct and Office are currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
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resolved Jul 02, 2025, 01:47 PM UTC
We have fixed the issue that caused the outage of Morningstar Direct and Office and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2025, 04:53 PM UTC
- Resolved
- Feb 13, 2025, 08:26 PM UTC
- Duration
- 3h 33m
Affected: Morningstar Direct
Timeline · 2 updates
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identified Feb 13, 2025, 04:53 PM UTC
Morningstar Direct is experiencing slowness as well as a functionality issue with Excel Add-In where clients are unable to extract data. Our team is working to fix the problem as quickly as possible. Contact Morningstar Support with any additional questions or needs.
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resolved Feb 13, 2025, 08:26 PM UTC
We have fixed the issues that caused Morningstar Direct's slowness and clients' inability to extract data from Excel Add-In, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support with any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2025, 02:11 PM UTC
- Resolved
- Jan 29, 2025, 08:49 PM UTC
- Duration
- 6h 38m
Affected: Morningstar Advisor Workstation
Timeline · 2 updates
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identified Jan 29, 2025, 02:11 PM UTC
Morningstar Advisor Workstation is experiencing slowness with report generation. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available.
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resolved Jan 29, 2025, 08:49 PM UTC
We have fixed the issue that caused the Morningstar Advisor Workstation outage of the Hypothetical and Scenario Builder tools and report generation slowness, and the services are now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact your Customer Success Manager with additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2025, 02:10 PM UTC
- Resolved
- Jan 29, 2025, 08:49 PM UTC
- Duration
- 6h 39m
Timeline · 2 updates
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identified Jan 29, 2025, 02:10 PM UTC
Morningstar Office is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.
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resolved Jan 29, 2025, 08:49 PM UTC
We have fixed the issue that caused the Morningstar Office slowness, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2025, 02:00 PM UTC
- Resolved
- Jan 29, 2025, 08:30 PM UTC
- Duration
- 6h 30m
Timeline · 2 updates
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identified Feb 21, 2025, 03:54 PM UTC
Morningstar Direct Web Services is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.
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resolved Feb 21, 2025, 03:54 PM UTC
We have fixed the issue that caused the Morningstar Direct Web Services outage, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
Critical January 29, 2025 - Detected by Pingoru
- Jan 29, 2025, 01:38 PM UTC
- Resolved
- Jan 29, 2025, 08:50 PM UTC
- Duration
- 7h 12m
Affected: Morningstar Direct
Timeline · 2 updates
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identified Jan 29, 2025, 01:38 PM UTC
Morningstar Direct is experiencing an outage where the product functionality is not responding or generating an error. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.
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resolved Jan 29, 2025, 08:50 PM UTC
We have fixed the issue that caused the Morningstar Direct outage, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Jan 10, 2025, 04:24 PM UTC
- Resolved
- Jan 17, 2025, 03:06 PM UTC
- Duration
- 6d 22h
Affected: Morningstar Direct
Timeline · 2 updates
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identified Jan 10, 2025, 04:24 PM UTC
Morningstar Direct is experiencing intermittent slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available.
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resolved Jan 23, 2025, 03:06 PM UTC
We have fixed the issue that caused the slowness of Morningstar Direct. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2024, 05:47 PM UTC
- Resolved
- Dec 10, 2024, 08:55 PM UTC
- Duration
- 3h 8m
Affected: Morningstar Fund API CenterMorningstar Managed Investment Data FeedsMorningstar Global Equity Data FeedsMorningstar Research FeedsMorningstar Data Services
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2024, 06:50 PM UTC
- Resolved
- Dec 09, 2024, 09:53 PM UTC
- Duration
- 3h 3m
Affected: Morningstar Managed Investment Data Feeds
Timeline · 2 updates
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identified Dec 09, 2024, 06:50 PM UTC
Morningstar Data Feeds are experiencing the following issues: FTP Access - Certain clients have reported being unable to access Morningstar's FTP (ftp.morningstar.com) and are receiving error messages when attempting to connect. Delivery Delay - Certain DataWarehouse feeds are having their files delivered later than their expected delivery window. Our team is working to fix these problems as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issues. Contact Morningstar Support if you have any additional questions or needs.
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resolved Dec 09, 2024, 09:53 PM UTC
Morningstar Data Feeds experienced the following issues, which have the below applicable updates and resolutions: FTP Access - Specific clients reported being unable to access Morningstar's FTP (ftp.morningstar.com) and receiving error messages when attempting to connect. We have resolved the issue. Clients can now access data through FTP again. Delivery Delay - Certain DataWarehouse feeds had their files delivered later than their expected delivery window. Our operations team is reviewing their processing to ensure all impacted files are successfully delivered. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2024, 08:30 AM UTC
- Resolved
- Dec 10, 2024, 03:45 PM UTC
- Duration
- 1d 7h
Affected: Morningstar Direct
Timeline · 2 updates
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identified Jan 09, 2025, 03:38 PM UTC
Morningstar Direct and Office are currently experiencing slowness, as well as Excel Add-In is experiencing functionality issues where workbooks cannot load or are unexpectedly closing. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
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resolved Jan 09, 2025, 03:39 PM UTC
Morningstar Direct and Office's slowness issues were resolved and the platforms are responding as expected. Additionally, Excel Add-In functionality is restored, and workbooks are successfully loading.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2024, 04:22 PM UTC
- Resolved
- Nov 06, 2024, 04:37 PM UTC
- Duration
- 14m
Affected: Retirement Manager User ExperienceEZ Enroll APIExpress API
Timeline · 2 updates
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investigating Nov 06, 2024, 04:22 PM UTC
Retirement Manager User Experience is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
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resolved Nov 06, 2024, 04:37 PM UTC
We have fixed the issue that caused the slowness of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2024, 11:45 AM UTC
- Resolved
- Oct 07, 2024, 02:28 PM UTC
- Duration
- 2h 42m
Timeline · 2 updates
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identified Oct 07, 2024, 12:44 PM UTC
Morningstar Direct is currently experiencing an outage with its authentication service, and clients are unable to login. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
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resolved Oct 07, 2024, 02:28 PM UTC
We have fixed the issue that caused Morningstar Direct’s authentication service outage, and clients can now log in. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2024, 07:40 AM UTC
- Resolved
- Sep 09, 2024, 08:32 AM UTC
- Duration
- 52m
Timeline · 4 updates
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investigating Sep 09, 2024, 07:40 AM UTC
We are currently investigating this issue.
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identified Sep 09, 2024, 07:59 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 09, 2024, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 09, 2024, 08:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2024, 09:30 PM UTC
- Resolved
- Jul 31, 2024, 02:46 AM UTC
- Duration
- 5h 16m
Affected: Morningstar Advisor Workstation
Timeline · 2 updates
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identified Jul 31, 2024, 01:50 AM UTC
Morningstar is experiencing an issue with our Universal Identity Management (UIM), which is preventing clients from logging in to products or accessing certain functionality. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support with questions or additional needs.
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resolved Jul 31, 2024, 02:46 AM UTC
We have fixed the Universal Identity Management (UIM) issue. Clients can now log in to products and access certain functionality reliant on UIM. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.
Read the full incident report →
