Morningstar Product incident
Retirement Manager User Experience Outage
Resolved after 2 hours 10 minutes, affecting Retirement Manager User Experience and EZ Enroll API and 1 more, on January 1, 2026.
We have fixed the issue that affected the [performance |availability |functionality (if functionality, list specific functionality)] of Morningstar [affected service or product name] [give timeframe]. The problem occurred because [list cause in simple, jargon-free terms] and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support [for affected service or product].
Affected components
Update timeline
- investigating Jan 01, 2026, 07:52 AM UTC
Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
- investigating Jan 01, 2026, 08:51 AM UTC
We are continuing to investigate this issue.
- resolved Jan 01, 2026, 10:02 AM UTC
We have fixed the issue that affected the [performance |availability |functionality (if functionality, list specific functionality)] of Morningstar [affected service or product name] [give timeframe]. The problem occurred because [list cause in simple, jargon-free terms] and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support [for affected service or product].
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