Morningstar Product incident

Retirement Manager User Experience Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on January 1, 2026 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2026, 07:52 AM UTC
Resolved
Jan 01, 2026, 10:02 AM UTC
Duration
2h 10m
Detected by Pingoru
Jan 01, 2026, 07:52 AM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress APIRetirement Checkup and Easy Enroll

Update timeline

  1. investigating Jan 01, 2026, 07:52 AM UTC

    Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating Jan 01, 2026, 08:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 01, 2026, 10:02 AM UTC

    We have fixed the issue that affected the [performance |availability |functionality (if functionality, list specific functionality)] of Morningstar [affected service or product name] [give timeframe]. The problem occurred because [list cause in simple, jargon-free terms] and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support [for affected service or product].