Morningstar Product incident
Advisor Managed Accounts – Client and RK Portal Experience Degraded Performance
Resolved after 1 hour 25 minutes, affecting Advisor Managed Accounts – Client and RK Portal, on October 20, 2025.
We have fixed the issue that caused the outage of Advisor Managed Accounts – Client and RK Portal We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:55 AM UTC
Advisor Managed Accounts – Client and RK Portal User Experience is currently experiencing a degraded performance while trying to login to the portal. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
- investigating Oct 20, 2025, 01:17 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2025, 01:20 PM UTC
We have fixed the issue that caused the outage of Advisor Managed Accounts – Client and RK Portal We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.
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