Morningstar Product incident
Morningstar Service Notification: Morningstar Direct and Office Slowness and Excel Add-In Functionality Issues
Resolved after 1 day 7 hours, affecting Morningstar Direct, on December 9, 2024.
Morningstar Direct and Office's slowness issues were resolved and the platforms are responding as expected. Additionally, Excel Add-In functionality is restored, and workbooks are successfully loading.
Affected components
Update timeline
- identified Jan 09, 2025, 03:38 PM UTC
Morningstar Direct and Office are currently experiencing slowness, as well as Excel Add-In is experiencing functionality issues where workbooks cannot load or are unexpectedly closing. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
- resolved Jan 09, 2025, 03:39 PM UTC
Morningstar Direct and Office's slowness issues were resolved and the platforms are responding as expected. Additionally, Excel Add-In functionality is restored, and workbooks are successfully loading.
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