Morningstar Product incident

Retirement Manager EZ Enroll API And Express API Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on October 20, 2025 affecting EZ Enroll API and Express API, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:34 AM UTC
Resolved
Oct 20, 2025, 01:19 PM UTC
Duration
2h 45m
Detected by Pingoru
Oct 20, 2025, 10:34 AM UTC

Affected components

EZ Enroll APIExpress API

Update timeline

  1. investigating Oct 20, 2025, 10:34 AM UTC

    Retirement Manager EZ Enroll API And Express API is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating Oct 20, 2025, 01:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2025, 01:19 PM UTC

    We have fixed the issue that caused the outage of Retirement Manager EZ Enroll API And Express API. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.