Morningstar Product incident

Incident: Morningstar Service Notification: Morningstar Degraded Performance due to AWS Outage

Major Resolved View vendor source →

Morningstar Product experienced a major incident on October 20, 2025 affecting Morningstar Advisor Workstation and Morningstar Fund API Center and 1 more component, lasting 11h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:58 PM UTC
Resolved
Oct 21, 2025, 12:10 AM UTC
Duration
11h 12m
Detected by Pingoru
Oct 20, 2025, 12:58 PM UTC

Affected components

Morningstar Advisor WorkstationMorningstar Fund API CenterMorningstar Equity API CenterMorningstar Managed Investment Data FeedsMorningstar Global Equity Data FeedsMorningstar Research FeedsMorningstar Data ServicesMorningstar On DemandMorningstar DirectMorningstar Direct Web Services

Update timeline

  1. identified Oct 20, 2025, 12:58 PM UTC

    Morningstar is experiencing degraded performance due to the earlier outage with Amazon Web Services which impacted access to our products. As such, clients may experience slowness or data delays when utilizing products. Our technical teams are actively working with Amazon to fully resolve and return performance to normal levels as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. For additional questions, contact Morningstar Support.

  2. identified Oct 20, 2025, 01:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 20, 2025, 01:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 20, 2025, 01:51 PM UTC

    Morningstar is experiencing degraded performance and outages due to the earlier outage with Amazon Web Services which impacted access to our products. As such, clients may experience login issues, slowness, or data delays when utilizing products. Our technical teams are actively working with Amazon to fully resolve and return performance to normal levels as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. For additional questions, contact Morningstar Support.

  5. identified Oct 20, 2025, 03:19 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 20, 2025, 03:46 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Oct 20, 2025, 04:16 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Oct 20, 2025, 07:24 PM UTC

    We want to provide you with the latest update regarding the earlier outage with Amazon Web Services (AWS), which has impacted access to Morningstar products. AWS has announced that recovery is in progress and they are seeing improvements. Currently, Morningstar is still experiencing degraded performance due to this issue, which may result in slowness or data delays when using our products. Our technical teams are actively collaborating with AWS to fully resolve the situation and restore performance to normal levels as quickly as possible. We appreciate your patience and understanding during this time. For the latest updates, please visit status.morningstar.com. If you have additional questions, feel free to contact Morningstar Support.

  9. monitoring Oct 20, 2025, 07:40 PM UTC

    We want to provide you with the latest update regarding the earlier outage with Amazon Web Services (AWS), which has impacted access to Morningstar products. AWS has announced that recovery is in progress and they are seeing improvements. Currently, Morningstar is still experiencing degraded performance due to this issue, which may result in slowness or data delays when using our products. Our technical teams are actively collaborating with AWS to fully resolve the situation and restore performance to normal levels as quickly as possible. We appreciate your patience and understanding during this time. For the latest updates, please visit status.morningstar.com. If you have additional questions, feel free to contact Morningstar Support.

  10. monitoring Oct 20, 2025, 07:58 PM UTC

    We want to provide you with the latest update regarding the earlier outage with Amazon Web Services (AWS), which has impacted access to Morningstar products. AWS has announced that recovery is in progress and they are seeing improvements. Currently, Morningstar is still experiencing degraded performance due to this issue, which may result in slowness or data delays when using our products. Our technical teams are actively collaborating with AWS to fully resolve the situation and restore performance to normal levels as quickly as possible. We appreciate your patience and understanding during this time. For the latest updates, please visit status.morningstar.com. If you have additional questions, feel free to contact Morningstar Support.

  11. resolved Oct 21, 2025, 12:10 AM UTC

    We would like to provide you with an update regarding the outage with Amazon Web Services (AWS). As AWS resolved the issue entirely, we have seen all affected Morningstar products restored to their standard service. We are currently working through our queues to reprocess any delayed feeds and data sets to ensure that clients receive the most up-to-date information. But please note, due to processing times and data availability, clients may experience missing or stale data.