Morningstar Product Outage History

Morningstar Product had 10 outages in the last 2 years totaling 119h 9m of downtime — averaging 0.4 incidents per month.

There were 10 Morningstar Product outages since July 2, 2025 totaling 119h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.morningstar.com

Major April 22, 2026

Morningstar Plan Advantage User Experience Outage

Detected by Pingoru: Apr 22, 2026, 07:16 PM UTC
Resolved: Apr 22, 2026, 07:29 PM UTC
Duration: 12m

Affected: Morningstar Plan Advantage

Timeline · 2 updates

investigating Apr 22, 2026, 07:16 PM UTC

Morningstar Plan Advantage User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you with further updates as they become available. If you have any further questions or needs, please contact the Morningstar Relationship Manager.
resolved Apr 22, 2026, 07:29 PM UTC

We have fixed the issue that caused the outage. We always strive to deliver the highest-quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or continue to experience issues, please contact the Relationship Manager.

Read the full incident report →

Notice April 22, 2026

Incident: Morningstar Service Notification: Morningstar Retirement Outage

Detected by Pingoru: Apr 22, 2026, 07:02 PM UTC
Resolved: Apr 22, 2026, 07:04 PM UTC
Duration: 2m

Affected: Morningstar Retirement Manager

Timeline · 2 updates

identified Apr 22, 2026, 07:02 PM UTC

Morningstar Retirement Manager is currently experiencing an partial outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
resolved Apr 22, 2026, 07:04 PM UTC

This incident has been resolved.

Read the full incident report →

Critical January 1, 2026

Retirement Manager User Experience Outage

Detected by Pingoru: Jan 01, 2026, 07:52 AM UTC
Resolved: Jan 01, 2026, 10:02 AM UTC
Duration: 2h 10m

Affected: Retirement Manager User ExperienceEZ Enroll APIExpress APIRetirement Checkup and Easy Enroll

Timeline · 3 updates

investigating Jan 01, 2026, 07:52 AM UTC

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
investigating Jan 01, 2026, 08:51 AM UTC

We are continuing to investigate this issue.
resolved Jan 01, 2026, 10:02 AM UTC

We have fixed the issue that affected the [performance |availability |functionality (if functionality, list specific functionality)] of Morningstar [affected service or product name] [give timeframe]. The problem occurred because [list cause in simple, jargon-free terms] and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support [for affected service or product].

Read the full incident report →

Notice November 18, 2025

Incident: Morningstar Service Notification: Morningstar Degraded Service due to Cloudflare Issue

Detected by Pingoru: Nov 18, 2025, 02:09 PM UTC
Resolved: Nov 18, 2025, 06:04 PM UTC
Duration: 3h 54m

Affected: Morningstar Advisor WorkstationMorningstar Document LibraryMorningstar Direct

Timeline · 2 updates

identified Nov 18, 2025, 02:09 PM UTC

Morningstar is experiencing product availability and functionality issues due to a current outage with Cloudflare. As such, clients may be unable to access Morningstar products or experience intermittent degradation. Our teams are actively working to minimize disruption to your experience. We apologize for the inconvenience and will update you as we work to resolve the issue. For the latest updates, please visit status.morningstar.com. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.
resolved Nov 18, 2025, 06:04 PM UTC

We are pleased to inform you that the recent service disruption caused by an outage with Cloudflare has been resolved. Morningstar products are now fully operational, and all functionality has been restored. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as our teams worked diligently to address the issue. If you have any further questions or continue to experience any issues, please do not hesitate to reach out to Morningstar Support.

Read the full incident report →

Major October 20, 2025

Incident: Morningstar Service Notification: Morningstar Degraded Performance due to AWS Outage

Detected by Pingoru: Oct 20, 2025, 12:58 PM UTC
Resolved: Oct 21, 2025, 12:10 AM UTC
Duration: 11h 12m

Affected: Morningstar Advisor WorkstationMorningstar Fund API CenterMorningstar Equity API CenterMorningstar Managed Investment Data FeedsMorningstar Global Equity Data FeedsMorningstar Research FeedsMorningstar Data ServicesMorningstar On DemandMorningstar DirectMorningstar Direct Web ServicesMorningstar Plan AdvantageCore Advice Solution on CloudAdvisor Managed Accounts – Client and RK Portal

Timeline · 11 updates

Read the full incident report →

Minor October 20, 2025

Advisor Managed Accounts – Client and RK Portal Experience Degraded Performance

Detected by Pingoru: Oct 20, 2025, 11:55 AM UTC
Resolved: Oct 20, 2025, 01:20 PM UTC
Duration: 1h 25m

Affected: Advisor Managed Accounts – Client and RK Portal

Timeline · 3 updates

investigating Oct 20, 2025, 11:55 AM UTC

Advisor Managed Accounts – Client and RK Portal User Experience is currently experiencing a degraded performance while trying to login to the portal. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
investigating Oct 20, 2025, 01:17 PM UTC

We are continuing to investigate this issue.
resolved Oct 20, 2025, 01:20 PM UTC

We have fixed the issue that caused the outage of Advisor Managed Accounts – Client and RK Portal We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

Read the full incident report →

Critical October 20, 2025

Retirement Manager EZ Enroll API And Express API Outage

Detected by Pingoru: Oct 20, 2025, 10:34 AM UTC
Resolved: Oct 20, 2025, 01:19 PM UTC
Duration: 2h 45m

Affected: EZ Enroll APIExpress API

Timeline · 3 updates

investigating Oct 20, 2025, 10:34 AM UTC

Retirement Manager EZ Enroll API And Express API is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
investigating Oct 20, 2025, 01:17 PM UTC

We are continuing to investigate this issue.
resolved Oct 20, 2025, 01:19 PM UTC

We have fixed the issue that caused the outage of Retirement Manager EZ Enroll API And Express API. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

Read the full incident report →

Notice October 17, 2025

Incident: Morningstar Service Notification: Morningstar [Functionality] Issue

Detected by Pingoru: Oct 17, 2025, 12:17 PM UTC
Resolved: Oct 20, 2025, 12:56 PM UTC
Duration: 3d

Affected: Morningstar Managed Investment Data Feeds

Timeline · 2 updates

identified Oct 17, 2025, 12:17 PM UTC

Morningstar Data Feeds experienced a file production issue, resulting in a delay in the delivery of numerous daily files. Our team has resolved the issue and is in the process of regenerating the impacted feeds for delivery. We apologize for the inconvenience. Contact Morningstar Support if you have any additional questions or needs.
resolved Oct 20, 2025, 12:56 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 25, 2025

Incident: Morningstar Service Notification: Morningstar Data Feeds Production Issue

Detected by Pingoru: Sep 25, 2025, 01:28 PM UTC
Resolved: Sep 26, 2025, 01:43 PM UTC
Duration: 1d

Affected: Morningstar Managed Investment Data Feeds

Timeline · 5 updates

identified Sep 25, 2025, 01:28 PM UTC

Morningstar Data Feeds experienced a file production issue, resulting in a delay in the delivery of numerous daily files. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.
investigating Sep 25, 2025, 03:34 PM UTC

We are currently investigating this issue.
investigating Sep 25, 2025, 03:49 PM UTC

We are providing you with an update regarding the file production issue we communicated earlier. Due to a database issue, the files delivered today are smaller than usual. We are actively working to address this, and we expect the updates to be included in tomorrow's delta files. Our team is continuing to work on the problem. We will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.
investigating Sep 25, 2025, 08:40 PM UTC

We are writing to provide an update on the recent file production issue impacting Morningstar Data Feeds. The majority of feeds have been successfully processed and delivered and certain AllHoldings feeds are expected to complete by the end of the day. To assist you in tracking the specific feeds affected, we’ve prepared an impact spreadsheet for your reference. You can access it here - https://advisor.morningstar.com/Enterprise/VTC/DF_ImpactedFeeds092525.xlsx. We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience as we work to process the remaining feeds. Please contact Morningstar Support with any additional questions or needs. Thank you for your understanding.
resolved Sep 26, 2025, 01:43 PM UTC

We have fixed the issue that affected the file production of Morningstar Data Feeds. The production for all impacted files has completed and clients can consume the delta files for the updated data. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

Read the full incident report →

Critical July 2, 2025

Morningstar Service Notification: Morningstar Direct and Office Outage

Detected by Pingoru: Jul 02, 2025, 01:15 PM UTC
Resolved: Jul 02, 2025, 01:47 PM UTC
Duration: 32m

Affected: Morningstar Direct

Timeline · 2 updates

identified Jul 02, 2025, 01:15 PM UTC

Morningstar Direct and Office are currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
resolved Jul 02, 2025, 01:47 PM UTC

We have fixed the issue that caused the outage of Morningstar Direct and Office and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

Read the full incident report →