Morningstar Product incident

Morningstar Service Notification: Morningstar Direct and Office Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on July 2, 2025 affecting Morningstar Direct, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 01:15 PM UTC
Resolved
Jul 02, 2025, 01:47 PM UTC
Duration
32m
Detected by Pingoru
Jul 02, 2025, 01:15 PM UTC

Affected components

Morningstar Direct

Update timeline

  1. identified Jul 02, 2025, 01:15 PM UTC

    Morningstar Direct and Office are currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.

  2. resolved Jul 02, 2025, 01:47 PM UTC

    We have fixed the issue that caused the outage of Morningstar Direct and Office and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.