Morningstar Product incident

Retirement Manager User Experience Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on September 3, 2025 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 12:33 PM UTC
Resolved
Sep 03, 2025, 01:56 PM UTC
Duration
1h 23m
Detected by Pingoru
Sep 03, 2025, 12:33 PM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress APIRetirement Checkup and Easy EnrollPersonalized Target Date Service

Update timeline

  1. investigating Sep 03, 2025, 12:33 PM UTC

    Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. resolved Sep 03, 2025, 01:56 PM UTC

    We have fixed the issue that caused the outage of Retirement Manager User. The outage was due to issue in the downstream applications. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.