Morningstar Product Outage History

Started Apr 22, 2026, 07:16 PM UTC· resolved Apr 22, 2026, 07:29 PM UTC

1. investigating Apr 22, 2026, 07:16 PM UTC

   Morningstar Plan Advantage User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you with further updates as they become available. If you have any further questions or needs, please contact the Morningstar Relationship Manager.

2. resolved Apr 22, 2026, 07:29 PM UTC

   We have fixed the issue that caused the outage. We always strive to deliver the highest-quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or continue to experience issues, please contact the Relationship Manager.

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Started Apr 22, 2026, 07:02 PM UTC· resolved Apr 22, 2026, 07:04 PM UTC

1. identified Apr 22, 2026, 07:02 PM UTC

   Morningstar Retirement Manager is currently experiencing an partial outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.

2. resolved Apr 22, 2026, 07:04 PM UTC

   This incident has been resolved.

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Started Jan 01, 2026, 07:52 AM UTC· resolved Jan 01, 2026, 10:02 AM UTC

1. investigating Jan 01, 2026, 07:52 AM UTC

   Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

2. investigating Jan 01, 2026, 08:51 AM UTC

   We are continuing to investigate this issue.

3. resolved Jan 01, 2026, 10:02 AM UTC

   We have fixed the issue that affected the [performance |availability |functionality (if functionality, list specific functionality)] of Morningstar [affected service or product name] [give timeframe]. The problem occurred because [list cause in simple, jargon-free terms] and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support [for affected service or product].

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Started Nov 18, 2025, 02:09 PM UTC· resolved Nov 18, 2025, 06:04 PM UTC

1. identified Nov 18, 2025, 02:09 PM UTC

   Morningstar is experiencing product availability and functionality issues due to a current outage with Cloudflare. As such, clients may be unable to access Morningstar products or experience intermittent degradation. Our teams are actively working to minimize disruption to your experience. We apologize for the inconvenience and will update you as we work to resolve the issue. For the latest updates, please visit status.morningstar.com. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.

2. resolved Nov 18, 2025, 06:04 PM UTC

   We are pleased to inform you that the recent service disruption caused by an outage with Cloudflare has been resolved. Morningstar products are now fully operational, and all functionality has been restored. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as our teams worked diligently to address the issue. If you have any further questions or continue to experience any issues, please do not hesitate to reach out to Morningstar Support.

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Started Oct 20, 2025, 12:58 PM UTC· resolved Oct 21, 2025, 12:10 AM UTC

1. identified Oct 20, 2025, 12:58 PM UTC

   Morningstar is experiencing degraded performance due to the earlier outage with Amazon Web Services which impacted access to our products. As such, clients may experience slowness or data delays when utilizing products. Our technical teams are actively working with Amazon to fully resolve and return performance to normal levels as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. For additional questions, contact Morningstar Support.

2. identified Oct 20, 2025, 01:29 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 20, 2025, 01:39 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 20, 2025, 01:51 PM UTC

   Morningstar is experiencing degraded performance and outages due to the earlier outage with Amazon Web Services which impacted access to our products. As such, clients may experience login issues, slowness, or data delays when utilizing products. Our technical teams are actively working with Amazon to fully resolve and return performance to normal levels as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. For additional questions, contact Morningstar Support.

5. identified Oct 20, 2025, 03:19 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Oct 20, 2025, 03:46 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Oct 20, 2025, 04:16 PM UTC

   We are continuing to work on a fix for this issue.

8. monitoring Oct 20, 2025, 07:24 PM UTC

   We want to provide you with the latest update regarding the earlier outage with Amazon Web Services (AWS), which has impacted access to Morningstar products. AWS has announced that recovery is in progress and they are seeing improvements. Currently, Morningstar is still experiencing degraded performance due to this issue, which may result in slowness or data delays when using our products. Our technical teams are actively collaborating with AWS to fully resolve the situation and restore performance to normal levels as quickly as possible. We appreciate your patience and understanding during this time. For the latest updates, please visit status.morningstar.com. If you have additional questions, feel free to contact Morningstar Support.

9. monitoring Oct 20, 2025, 07:40 PM UTC

   We want to provide you with the latest update regarding the earlier outage with Amazon Web Services (AWS), which has impacted access to Morningstar products. AWS has announced that recovery is in progress and they are seeing improvements. Currently, Morningstar is still experiencing degraded performance due to this issue, which may result in slowness or data delays when using our products. Our technical teams are actively collaborating with AWS to fully resolve the situation and restore performance to normal levels as quickly as possible. We appreciate your patience and understanding during this time. For the latest updates, please visit status.morningstar.com. If you have additional questions, feel free to contact Morningstar Support.

10. monitoring Oct 20, 2025, 07:58 PM UTC

    We want to provide you with the latest update regarding the earlier outage with Amazon Web Services (AWS), which has impacted access to Morningstar products. AWS has announced that recovery is in progress and they are seeing improvements. Currently, Morningstar is still experiencing degraded performance due to this issue, which may result in slowness or data delays when using our products. Our technical teams are actively collaborating with AWS to fully resolve the situation and restore performance to normal levels as quickly as possible. We appreciate your patience and understanding during this time. For the latest updates, please visit status.morningstar.com. If you have additional questions, feel free to contact Morningstar Support.

11. resolved Oct 21, 2025, 12:10 AM UTC

    We would like to provide you with an update regarding the outage with Amazon Web Services (AWS). As AWS resolved the issue entirely, we have seen all affected Morningstar products restored to their standard service. We are currently working through our queues to reprocess any delayed feeds and data sets to ensure that clients receive the most up-to-date information. But please note, due to processing times and data availability, clients may experience missing or stale data.

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Started Oct 20, 2025, 11:55 AM UTC· resolved Oct 20, 2025, 01:20 PM UTC

1. investigating Oct 20, 2025, 11:55 AM UTC

   Advisor Managed Accounts – Client and RK Portal User Experience is currently experiencing a degraded performance while trying to login to the portal. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

2. investigating Oct 20, 2025, 01:17 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 20, 2025, 01:20 PM UTC

   We have fixed the issue that caused the outage of Advisor Managed Accounts – Client and RK Portal We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

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Started Oct 20, 2025, 10:34 AM UTC· resolved Oct 20, 2025, 01:19 PM UTC

1. investigating Oct 20, 2025, 10:34 AM UTC

   Retirement Manager EZ Enroll API And Express API is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

2. investigating Oct 20, 2025, 01:17 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 20, 2025, 01:19 PM UTC

   We have fixed the issue that caused the outage of Retirement Manager EZ Enroll API And Express API. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

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Started Oct 17, 2025, 12:17 PM UTC· resolved Oct 20, 2025, 12:56 PM UTC

1. identified Oct 17, 2025, 12:17 PM UTC

   Morningstar Data Feeds experienced a file production issue, resulting in a delay in the delivery of numerous daily files. Our team has resolved the issue and is in the process of regenerating the impacted feeds for delivery. We apologize for the inconvenience. Contact Morningstar Support if you have any additional questions or needs.

2. resolved Oct 20, 2025, 12:56 PM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 01:28 PM UTC· resolved Sep 26, 2025, 01:43 PM UTC

1. identified Sep 25, 2025, 01:28 PM UTC

   Morningstar Data Feeds experienced a file production issue, resulting in a delay in the delivery of numerous daily files. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.

2. investigating Sep 25, 2025, 03:34 PM UTC

   We are currently investigating this issue.

3. investigating Sep 25, 2025, 03:49 PM UTC

   We are providing you with an update regarding the file production issue we communicated earlier. Due to a database issue, the files delivered today are smaller than usual. We are actively working to address this, and we expect the updates to be included in tomorrow's delta files. Our team is continuing to work on the problem. We will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.

4. investigating Sep 25, 2025, 08:40 PM UTC

   We are writing to provide an update on the recent file production issue impacting Morningstar Data Feeds. The majority of feeds have been successfully processed and delivered and certain AllHoldings feeds are expected to complete by the end of the day. To assist you in tracking the specific feeds affected, we’ve prepared an impact spreadsheet for your reference. You can access it here - https://advisor.morningstar.com/Enterprise/VTC/DF_ImpactedFeeds092525.xlsx. We sincerely apologize for any inconvenience this delay may have caused and appreciate your patience as we work to process the remaining feeds. Please contact Morningstar Support with any additional questions or needs. Thank you for your understanding.

5. resolved Sep 26, 2025, 01:43 PM UTC

   We have fixed the issue that affected the file production of Morningstar Data Feeds. The production for all impacted files has completed and clients can consume the delta files for the updated data. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

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Started Jul 02, 2025, 01:15 PM UTC· resolved Jul 02, 2025, 01:47 PM UTC

1. identified Jul 02, 2025, 01:15 PM UTC

   Morningstar Direct and Office are currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.

2. resolved Jul 02, 2025, 01:47 PM UTC

   We have fixed the issue that caused the outage of Morningstar Direct and Office and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

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Started Feb 13, 2025, 04:53 PM UTC· resolved Feb 13, 2025, 08:26 PM UTC

1. identified Feb 13, 2025, 04:53 PM UTC

   Morningstar Direct is experiencing slowness as well as a functionality issue with Excel Add-In where clients are unable to extract data. Our team is working to fix the problem as quickly as possible. Contact Morningstar Support with any additional questions or needs.

2. resolved Feb 13, 2025, 08:26 PM UTC

   We have fixed the issues that caused Morningstar Direct's slowness and clients' inability to extract data from Excel Add-In, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support with any additional questions or needs.

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Started Jan 29, 2025, 02:11 PM UTC· resolved Jan 29, 2025, 08:49 PM UTC

1. identified Jan 29, 2025, 02:11 PM UTC

   Morningstar Advisor Workstation is experiencing slowness with report generation. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available.

2. resolved Jan 29, 2025, 08:49 PM UTC

   We have fixed the issue that caused the Morningstar Advisor Workstation outage of the Hypothetical and Scenario Builder tools and report generation slowness, and the services are now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact your Customer Success Manager with additional questions or needs.

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Started Jan 29, 2025, 02:10 PM UTC· resolved Jan 29, 2025, 08:49 PM UTC

1. identified Jan 29, 2025, 02:10 PM UTC

   Morningstar Office is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.

2. resolved Jan 29, 2025, 08:49 PM UTC

   We have fixed the issue that caused the Morningstar Office slowness, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

Read the full incident report →

Started Jan 29, 2025, 02:00 PM UTC· resolved Jan 29, 2025, 08:30 PM UTC

1. identified Feb 21, 2025, 03:54 PM UTC

   Morningstar Direct Web Services is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.

2. resolved Feb 21, 2025, 03:54 PM UTC

   We have fixed the issue that caused the Morningstar Direct Web Services outage, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

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Started Jan 29, 2025, 01:38 PM UTC· resolved Jan 29, 2025, 08:50 PM UTC

1. identified Jan 29, 2025, 01:38 PM UTC

   Morningstar Direct is experiencing an outage where the product functionality is not responding or generating an error. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.

2. resolved Jan 29, 2025, 08:50 PM UTC

   We have fixed the issue that caused the Morningstar Direct outage, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

Read the full incident report →

Started Jan 10, 2025, 04:24 PM UTC· resolved Jan 17, 2025, 03:06 PM UTC

1. identified Jan 10, 2025, 04:24 PM UTC

   Morningstar Direct is experiencing intermittent slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available.

2. resolved Jan 23, 2025, 03:06 PM UTC

   We have fixed the issue that caused the slowness of Morningstar Direct. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.

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Started Dec 10, 2024, 05:47 PM UTC· resolved Dec 10, 2024, 08:55 PM UTC

1. identified Dec 10, 2024, 05:47 PM UTC

   Morningstar Data Feeds, Data Services, and Fund API Center have specific clients reporting being unable to access Morningstar's FTP/SFTP (ftp.morningstar.com) and receiving error messages when attempting to connect. Our team is working to fix this problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.

2. resolved Dec 10, 2024, 08:55 PM UTC

   We previously notified you Morningstar Data Feeds, Data Services, and Fund API Center had specific clients reporting being unable to access Morningstar's FTP/SFTP (ftp.morningstar.com) and receiving error messages when attempting to connect. Due to a connection issue yesterday, Dec. 9, with our primary FTP site, our Infrastructure team migrated to our disaster recovery (DR) site as we worked to resolve the issue entirely. In our review of the client's reporting issues today, we found that they stem from missing firewall rules associated with the FTP DR site. To resolve these issues, clients should have the below established: - Ports opened towards our DR site IP 216.228.224.25 aligned with the protocol used to connect to FTP. - Clients should always use ftp.morningstar.com while connecting and not connect to the IPs, provided their firewall is open to both IPs. Please review the FTP technical summary, https://advisor.morningstar.com/Enterprise/VTC/FTP.morningstar.comGuidev3.2-1.pdf, for further details. We apologize for any inconvenience this issue caused and will notify clients when we migrate back to the primary FTP site. Contact Morningstar Support if you have any additional questions or needs.

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Started Dec 09, 2024, 06:50 PM UTC· resolved Dec 09, 2024, 09:53 PM UTC

1. identified Dec 09, 2024, 06:50 PM UTC

   Morningstar Data Feeds are experiencing the following issues: FTP Access - Certain clients have reported being unable to access Morningstar's FTP (ftp.morningstar.com) and are receiving error messages when attempting to connect. Delivery Delay - Certain DataWarehouse feeds are having their files delivered later than their expected delivery window. Our team is working to fix these problems as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issues. Contact Morningstar Support if you have any additional questions or needs.

2. resolved Dec 09, 2024, 09:53 PM UTC

   Morningstar Data Feeds experienced the following issues, which have the below applicable updates and resolutions: FTP Access - Specific clients reported being unable to access Morningstar's FTP (ftp.morningstar.com) and receiving error messages when attempting to connect. We have resolved the issue. Clients can now access data through FTP again. Delivery Delay - Certain DataWarehouse feeds had their files delivered later than their expected delivery window. Our operations team is reviewing their processing to ensure all impacted files are successfully delivered. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.

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Started Dec 09, 2024, 08:30 AM UTC· resolved Dec 10, 2024, 03:45 PM UTC

1. identified Jan 09, 2025, 03:38 PM UTC

   Morningstar Direct and Office are currently experiencing slowness, as well as Excel Add-In is experiencing functionality issues where workbooks cannot load or are unexpectedly closing. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.

2. resolved Jan 09, 2025, 03:39 PM UTC

   Morningstar Direct and Office's slowness issues were resolved and the platforms are responding as expected. Additionally, Excel Add-In functionality is restored, and workbooks are successfully loading.

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Started Nov 06, 2024, 04:22 PM UTC· resolved Nov 06, 2024, 04:37 PM UTC

1. investigating Nov 06, 2024, 04:22 PM UTC

   Retirement Manager User Experience is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

2. resolved Nov 06, 2024, 04:37 PM UTC

   We have fixed the issue that caused the slowness of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

Read the full incident report →