Monta incident

Issues with AI Assistant

Minor Resolved View vendor source →

Monta experienced a minor incident on May 12, 2026 affecting Monta Hub - Web Portal and Monta Control and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 07:39 AM UTC
Resolved
May 12, 2026, 11:08 AM UTC
Duration
3h 29m
Detected by Pingoru
May 12, 2026, 07:39 AM UTC

Affected components

Monta Hub - Web PortalMonta ControlMonta AI

Update timeline

  1. investigating May 12, 2026, 07:39 AM UTC

    We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.

  2. resolved May 12, 2026, 11:08 AM UTC

    The issue with our AI Assistant has been resolved. The service was successfully restored through a system rollback and is now functioning normally across all platforms.