Monta experienced a minor incident on April 10, 2026 affecting Monta Charge - App, lasting 24d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 11:26 AM UTC
We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.
- identified Apr 10, 2026, 12:04 PM UTC
We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service.
- monitoring Apr 23, 2026, 02:31 PM UTC
We've implemented a change, which means that danish numbers of Users will receive SMS messages from +4552513552 when they request login from phone number. We're monitoring the situation.
- resolved May 04, 2026, 11:47 AM UTC
All messages are being sent correctly, with some still being sent with a cell number.