Monta incident

Missing customer support logs in Monta Control

Notice Resolved View vendor source →

Monta experienced a notice incident on April 7, 2026 affecting Monta Control, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 07:53 AM UTC
Resolved
Apr 07, 2026, 09:55 AM UTC
Duration
2h 2m
Detected by Pingoru
Apr 07, 2026, 07:53 AM UTC

Affected components

Monta Control

Update timeline

  1. investigating Apr 07, 2026, 07:53 AM UTC

    Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded. We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.

  2. resolved Apr 07, 2026, 09:55 AM UTC

    This incident has been resolved.