Mono experienced a minor incident on August 13, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 15h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationAccount debitBalance enquiryMandate ApprovalMono SweepDebit ReadinessDisburse
Update timeline
- investigating Aug 13, 2026, 04:30 PM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Aug 14, 2026, 08:05 AM UTC
This incident has been resolved.