Mono experienced a major incident on July 19, 2026 affecting Mandate creation and Mandate Approval and 1 more component, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationMandate ApprovalMono Sweep
Update timeline
- investigating Jul 19, 2026, 07:25 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- monitoring Jul 19, 2026, 10:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 11:11 AM UTC
This incident has been resolved.