Mono experienced a critical incident on July 17, 2026 affecting Verification, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Verification
Update timeline
- investigating Jul 17, 2026, 08:09 AM UTC
We are presently investigating an issue where users are encountering challenges in verifying their identity details on the Prove widget. Consequently, they are unable to complete the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.
- resolved Jul 17, 2026, 09:36 AM UTC
This incident has now been resolved. We appreciate your patience.