Mono experienced a minor incident on July 14, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationAccount debitMandate ApprovalMono SweepDebit Readiness
Update timeline
- investigating Jul 14, 2026, 11:16 AM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Jul 14, 2026, 12:05 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jul 15, 2026, 05:08 PM UTC
This incident has been resolved.