Mono experienced a critical incident on December 12, 2025 affecting Mandate creation and Mandate Approval, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 07:46 AM UTC
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- investigating Dec 15, 2025, 10:43 AM UTC
We are actively following up with the NIBSS team to resolve this. We sincerely apologize for any inconvenience this may cause and will provide an update as soon as the service is fully restored.
- investigating Dec 16, 2025, 03:57 PM UTC
We have temporarily disabled e-mandate creation due to the ongoing issue with approvals. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- monitoring Dec 16, 2025, 07:58 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Dec 18, 2025, 07:08 AM UTC
This incident has been resolved.