Mono incident

Direct Debit: Mandate Approval Downtime

Critical Resolved View vendor source →

Mono experienced a critical incident on April 16, 2026 affecting Mandate Approval and Mono Sweep, lasting 17h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 01:46 PM UTC
Resolved
Apr 17, 2026, 07:26 AM UTC
Duration
17h 39m
Detected by Pingoru
Apr 16, 2026, 01:46 PM UTC

Affected components

Mandate ApprovalMono Sweep

Update timeline

  1. investigating Apr 16, 2026, 01:46 PM UTC

    We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

  2. resolved Apr 17, 2026, 07:26 AM UTC

    This incident has been resolved.