Mono experienced a major incident on July 2, 2026 affecting DirectPay, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
DirectPay
Update timeline
- investigating Jul 02, 2026, 10:46 AM UTC
We are currently investigating an issue affecting authentication and payment completion on DirectPay. This means users may encounter errors while authenticating or trying to complete payments. Our engineering team is actively working to resolve the issue, and we will provide updates as soon as service is fully restored. We sincerely apologize for any inconvenience this may cause.
- resolved Jul 02, 2026, 11:08 AM UTC
This incident has been resolved.