Mono incident

Direct Debit: Mandate Approval Downtime

Critical Resolved View vendor source →

Mono experienced a critical incident on June 26, 2026 affecting Mandate Approval, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 07:42 AM UTC
Resolved
Jun 26, 2026, 08:32 AM UTC
Duration
50m
Detected by Pingoru
Jun 26, 2026, 07:42 AM UTC

Affected components

Mandate Approval

Update timeline

  1. investigating Jun 26, 2026, 07:42 AM UTC

    We are currently experiencing a downtime with the e-mandate approval service. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

  2. resolved Jun 26, 2026, 08:32 AM UTC

    This incident has been resolved.