Mono experienced a major incident on June 23, 2026 affecting Mandate creation and BVN iGree and 1 more component, lasting 12h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationBVN iGreeMono Sweep
Update timeline
- identified Jun 23, 2026, 10:12 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- identified Jun 23, 2026, 10:22 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 23, 2026, 10:23 PM UTC
This incident has been resolved.